November 18, 2009 Blackboard Planned Outage Blackboard will be conducting maintenance Thursday November 19, 2009 Midnight until Friday November 20, 2009, 8:00 a.m. ET. This maintenance is to upgrade the database and to address issues we have been experiencing lately. During this time the blackboard community will be unavailable to all users. Services such as Webmail, Penpal, and Library will remain functional and can be reached directly by using the links below. Webmail: http://webmail.snhu.edu/ Penpal: http://penpal.snhu.edu/ Shapiro Library Services: http://www.snhu.edu/library.asp
November 12, 2009 E-mail System Service Interruption The E-mail system was unavailable this morning due to a faulty Raid controller card which caused a fail over issue this morning at 5:12 a.m. The total down time of the system ranged from 30-45 minutes, so users were unable to login via webmail or access outlook. All e-mail off campus still flowed in normally and anything sent was queued and released when the cluster was back online.
November 12, 2009 Blackboard Technical Difficulties Blackboard reported having technical difficulties at approximately 10:17 a.m., which is preventing the site from operating properly. Technicians are currently working on the situation and hope to have the problem resolved soon.
November 11, 2009 Blackboard Technical Difficulties Blackboard reported having technical difficulties at approximately 4:25 p.m., which is preventing the site from operating properly. Technicians are currently working on the situation and should have the problem resolved soon. Update: Exact outage time that Blackboard went down was 4:20 p.m., and service was back up around 4:45 p.m.
November 11, 2009 Phone Service Outage There will be no phone service on the east side of the main campus tomorrow, November 12, 2009, from 8:00 a.m. to 4:30 p.m. The reason for the planned outage is to allow installation of a generator in order to improve services. Please be aware that lack of phone service will effect items such as emergency phones and alarms.
November 10, 2009 Blackboard Technical Difficulties Blackboard is currently having technical difficulties which are preventing the site from operating properly. This problem was noticed at approximately 9:35 a.m. We are currently working on the situation and should have the problem resolved as soon as possible.
November 4, 2009 Blackboard Maintenance Scheduled Blackboard is planning site maintenance for Friday, November 6th, 2009 from 2:00 a.m. to 6:00 a.m. ET. During this time users may encounter service interruption and periods of inactivity. Blackboard will be replacing network components in their VA2 location as part of emergency repairs. Blackboard has informed us that they will make every effort to keep the interruptions to a minimum.
October 28, 2009 Blackboard Unavailable The Blackboard system was reported unavailable at approximately 5:49 p.m. on Tuesday, October 27th. Service was restored to normal in 20 minutes.
October 16, 2009 Blackboard Managed Hosting Site Planned Maintenance During the hours of 2:00 a.m. to 6:00 a.m. US Eastern on Friday October 23rd, 2009, Blackboard Engineers will be performing maintenance that could impact Blackboard services. The service work involves shutdown of several Remote Power Panels (RPP). When these RPPs are shutdown it will cause the corresponding server racks to lose power, thereby result in loss of connectivity. Faculty and students should expect service interruption and periods of inactivity during this maintenance window. Blackboard will make every effort to keep the interruptions to a minimum.
October 14, 2009 Blackboard Technical Difficulties The Blackboard site was reporting technical difficulties this morning, which prevented the site from operating properly. Technicians are currently working on the situation and should have the problem resolved soon in order to restore services. Update: As of October 14, 2009 at 9:30 a.m. Blackboard resumed full operations, it is unclear at this time what caused the problem. We estimate that our server was unreachable from approximately 3:00 a.m. to 9:30 a.m. restored normal service to the Blackboard system.
October 8, 2009 SNHU Website Issues The snhu.edu website was reported slow at times, and some web forms were not sending data every time. The problem appears to be caused by size issues, and the website server actually locked up due to memory reduction. The site was down for about 10 minutes, when at approximately 3:25 p.m., a reboot was performed to restore services.
October 8, 2009 Notice of Computer Systems Shutdown A rare but necessary shutdown of all computer systems is scheduled for Monday, Oct. 12 (Columbus Day), from 6 a.m. until noon. The reason for this shutdown is to safely install additional electrical capacity in our computer room.
The impact of this shutdown is enormous, but it is felt this is the best time since there will already be a campus-wide power outage that morning for 30 to 60 minutes. Our outage will be longer since it takes quite a bit of time to properly shutdown servers before the power outage and then bring them back online once electricity is restored.
Inbound SNHU e-mail will be held by our Internet provider during the outage and subsequently delivered once our e-mail system is back online.
Systems that will be shutdown include: Datatel, e-mail, SNHU website, EMAS, Library resources, PenPal, Blackboard, Red Dot, Raiser's Edge, dining cash registers, laundry/vending machines, door locks, ID cards, and Penmen Change. Internet service (including wireless) will also not be available from on-campus, although the internet outage will be shorter and internet service is expected to be available once campus-wide power is restored.
Thank you to everyone for your understanding and patience as we upgrade our computing facility.
September 25, 2009 SNHU Website Unavailable The SNHU website was unavailable for approximately 15 minutes this afternoon, due to an interruption in network connectivity caused by faulty hardware. The SNHU technicians had the issue resolved at around 4:10 p.m.
September 15, 2009 Long Distance Phone Issue SNHU as been made aware of some long distance calling issues at this time. Reports of one-way audio is affecting long distance calls as well as static. As of 11:30 a.m. the One Communication team is currently working to resolve the issue. Update at 1:30 p.m.: One Communication team has identified the issue to be with Global Crossing, and it has been learned that Global Crossing has been engaged for quite a while working on the issue.
September 14, 2009 Internet problem As of approximately 2:20 p.m. access to websites is currently not available and Computing Resources is working on the problem.
September 10, 2009 MyWRP Unavailable MYWRP will be offline today between 10:30 a.m. and noon time for an equipment upgrade. Access to applications from off-campus will be effected during this time. All applications will still be available via other access methods, such as on-campus connection and VPN.
August 29, 2009 Blackboard Outage At 11:50 a.m. EST support was alerted that Blackboard was unaccessible to users. The system is running and up, but unreachable through the URL http://blackboard.snhu.edu. We have determined that this is a blackboard internal networking/routing issue, and are awaiting resolution. Research shows that the system has been down since 3:00 a.m. Blackboard's Tier II support was contacted and they are researching the situation in order to resolve the issue as quickly as possible. Instructors should be aware of the technical difficulties as we are upon finals time for graduate courses. Update: As of 12:15 p.m. EST, the Blackboard system was back on-line and reachable by users.
August 25, 2009 Planned Network Outage Internet access will be unavailable between approximately 6:30 a.m. and 7:30 a.m. tomorrow, Wednesday, August 26th so that network equipment can be upgraded. As a result, the following will not be available: Blackboard, E-mail access from off-campus and for all PDA users (Blackberry, iPhone, etc.), the SNHU website, and access to all systems from off-campus. This is not a comprehensive list and other systems may be impacted.
August 23, 2009 PENPAL DOWN The PenPal system was unavailable for approximately 90 minutes Sunday, Aug 22, 2009. The cause of failure is unknown, but the issue was resolved by stopping and starting services at about 5:24 p.m.
August 6, 2009 BLACKBOARD UNAVAILABLE The Blackboard system was unavailable from approximately 6:45am until 8:15 a.m. on Thursday, Aug 6. The cause of the outage has not yet been determined.
July 29, 2009 SNHU EXPECTED POWER OUTAGE Another SNHU Power outage notice has been received from Facilities. Tomorrow, July 30, 2009, from 6 a.m. – 7 a.m. there will be a campus-wide power outage while Facilities Management installs five power transformers around campus locations to upgrade the current electrical infrastructure.
July 29, 2009 Emergency Blackboard Maintenance Planned for Saturday, August 1, 2009 Blackboard is planning emergency maintenance for Saturday, August 1, 2009 from 8:00 a.m. to 10:00 p.m. EST. This is due to a failing network switch in their VA2 Network Building. This is maintenance is follow up to address the outage we had on July 13, 2009. Their plan is to replace any failing equipment during this time and as a precaution, blackboard has advised clients to inform faculty and students to expect intermittent service interruptions during this 14 hour maintenance window.
July 24, 2009 SNHU EXPECTED OUTAGE Computing Resources has been informed that the Facilities service interruptions will include our secondary data center, which will impact several processes associated with your office(s). As a result of these scheduled Internet and power outages, we anticipate the following services are likely to be (unavoidably) impacted beginning mid afternoon today, Friday, July 24th through Thursday, July 30th.
New user account creation (no new e-mail accounts will be created during this time).
Blackboard user snapshot. (New users will not be enabled in Blackboard during this time.)
Card-read systems such as doorlocks, vending machines and laundry machines my experience intermittent outages during each of the facility scheduled down-times.
Below is a list of facilities published outage schedule... Saturday, July 25, 2009 - No PHONE service between am-7pm Hospitality Building, Washington, Sunapee, Cranmore, Attitash, Hillsboro and Rockingham Halls Facilities Management (only) NO DATA SERVICE EITHER DSL CIRCUIT Sunday, July 26, 2009 – No INTERNET service between 7am-7pm Hospitality Building Washington, Sunapee, Cranmore, Attitash, Hillsboro and Rockingham Halls Webster Hall, Madison House, Central Receiving (these 3 buildings only) NO PHONE SERVICE EITHER Update with additional outages: Monday, July 27, 2009 – No PHONE or INTERNET between 7am-7pm Windsor, Hampton, Lincoln and Conway Halls Tuesday, July 28, 2009 –Kearsarge and Spaulding - power will be restored by 2pm July 28th, 2009 Wedesday, July 29, 2009 – Power will be turned off in several locations on campus, see details below... From 6:00a.m. – 7:00a.m. there will be a power outage campus-wide with the exception of Merrimack, Ossipee, Winnipesaukee, Whittier, Greeley and New Castle. From 6:00a.m. – 1:30p.m. Winnisquam will be without power From approximately 1:00p.m. - 1:30p.m. Merrimack, Ossipee, Winnipesaukee, Whittier, Greeley and New Castle will have no power.
We and facilities thank you for your patience while this important work is completed.
July 23, 2009 Blackboard Grade Center Issue There is currently a problem reported on the Blackboad grade center. Users are experiencing http 500 errors when trying to use it. Blackboard has been notified and is now diagnosing the issue. Additional information will be posted as it becomes available.
July 23, 2009 Blackboard Scheduled Maintenance tomorrow On Friday July 24, 2009 between 3:00 am to 7:00 a.m. EDT, maintenance will be performed on the infrastructure supporting our blackboard server. Please note that during this time users will see a maintenance page and will not have access to login. The Blackboard Team apologizes for any inconvenience this may cause.
July 15, 2009 Wrap-up on Blackboard Technical Difficulties This Week Many Blackboard clients experienced issues, from intermittent inaccessibility to complete outages during the network event on July 13, 2009. Upon further troubleshooting the back end core switches were determined to be the cause of the network latency issues. Because these switches partially failed over a period of several hours the outage became increasingly difficult to isolate. Blackboard is taking the precautionary measure of replacing both core switches. At this time, there is no scheduled date on the replacements but it should happen as soon as possible. Dates will be posted as soon as they are scheduled.
July 13, 2009 Blackboard Technical Difficulties At 1:23 p.m., SNHU was made aware that Blackboard is currently having issues with their VA2 onsite infrastructure, which makes our server unavailable to users. The cause is unknown at this time, but technicians are currently working on the issue and hope to have service back soon. This is a Blackboard system-wide problem so many other institutions are also affected by this outage. More information will be posted as it becomes available. Update: As of 3:05 p.m. ET the Blackboard technicians have not located the cause of the outage.We do not have an ETA yet, but we are monitoring the situation and will notify you when our blackboard system is back online and fully operational. Update: As of 4:15 p.m. ET Blackboard technicians have the infrastructure servers available again. People have been gaining access to Blackboard, but technicians are not sure if we will see interruptions in service as they continue testing. Update: As of 4:51 p.m. ET Blackboard has notified clients that one of their ISPs is currently experiencing problems within their network. This may result in increased latency and/or packet loss when trying to access the Blackboard system. Blackboard is working to keep us up and running on the managed side, but has said there could be intermitted outages. Currently the system is operational so users have access and can do work. As of right now there is no ETA on when this problem will be fully resolved. The approximate time blackboard was down was 12:53 to 4:15 ET.
July 1, 2009 Blackboard Technical Difficulties Blackboard reported technical difficulties this afternoon that prevented the site from working properly. At 4:48 p.m. ET Blackboard Engineers had corrected the problem and restored normal service to the Blackboard system. The system was down approximately 40 minutes.
June 23, 2009 Systems Unavailable Sunday A core outage to many of the university systems was experienced Sunday morning (June 21, 2009), causing them to be unavailable. These systems included Blackboard, SNHU Online, Salem, Nashua, Vermont, spam filters, share drives, library services, SNHU website, E-commerce and other systems. All systems except webmail were unavailable from about 10 a.m. until noon. The hardware component that failed was (miraculously) brought back online, but needs to be replaced before it fails again. The replacement is scheduled for tomorrow morning (Wednesday, June 24, 2009) from 7:00 a.m. to 7:30 a.m. During this time systems will not be available.
June 19, 2009 Blackboard Planned Outage Blackboard will be performing maintenance on Friday June 26th, 2009 from 03:00 a.m. to 7:00 a.m. EDT. During this time users will see interruptions in service. Please plan for this outage as nessassary maintenance is performed.
May 12, 2009 Blackboard Outage At 12:55 p.m. EST Blackboard was reported as not responding. Technicians confirmed that the system was unavailable at 1:00 p.m., and then had services restored by 1:12 p.m. EST.
May 6, 2009 Blackboard Maintenance Notification The maintenance that was to be performed early this morning has been rescheduled for Friday, May 22, 2009, from 3:00 a.m. to 8:00 a.m. EDT. As a reminder, this maintenance will require reboots of core devices, so users will not have access to the Blackboard system during this time.
May 5, 2009 Blackboard Emergency Maintenance Alert In an effort to provide you with the best possible service, our managed hosting engineers will be performing emergency maintenance tomorrow, May 6th 2009 during the hours of 3:00 a.m. - 5:00 a.m.EDT. As the maintenance will require reboots of core devices, users should expect intermittent delays or inability to access Blackboard during this time.
May 1, 2009 Novell Hardware Problem There has been a hardware problem discovered that affects Novell which contains the everyone drive. The Novell Enterprise server will be shut down for repair at 4:30 p.m. today. Technicians hope to replace failed hardware and restore services as soon as possible.
March 20, 2009 Planned East Side Outage On March 23, 2009, starting at 6:00 a.m., telephone and Internet services to the east side residence halls will be shut down for maintenance work. Services are expected to be restored by 4:30 p.m. on Monday.
February 27, 2009 E-mail Virus Disrupting PCs Over the past 24 hours we have seen a spike in the number of e-mail messages containing viruses. These messages appear to be e-cards from American Greetings or Hallmark but when opened can infect your computer. If you receive one of these messages, even if you THINK it is legitimate and from a friend, DO NOT OPEN IT. DELETE THE MESSAGE WITHOUT OPENING IT. Computing Resources is working to block the messages but slight variations in keywords, sending address, etc. mean that some may get through. DO NOT OPEN THEM. If you have any questions or think that your system may be infected, please contact the Help Desk at extension 4357.
February 23, 2009 RedDot CMS Planned Outage The RedDot CMS web posting tool will be unavailable beginning tomorrow, February 24,2009 at 8:00 a.m. This planned outage will allow server maintenance to be performed. RedDot access is estimated to be available again at around 1:00 p.m. tomorrow, but an e-mail will be sent to those with access to let them know any variations and when services are restored. Update: The maintenance was completed at approximately 9:00 p.m. on 2/24/09.
January 30, 2009 Webmail E-mail Services Interrupted A problem with SNHU Webmail E-mail services was discovered at approximately 1:00 p.m. Technicians researched the problem and discovered a connection issue. The connections were re-established and services were restored at approximately 1:30 p.m.
January 13, 2009 Blackboard Outage Blackboard services went down this morning. The system was offline from 7:08 a.m. to 8:20 a.m. Blackboard stated that this was a system wide problem and many other clients were affected. The cause was internal and may have been the result of a failed component within blackboard’s network. The total time down was 72 minutes. . .
Update 1: At 11:46 a.m. it was discovered that 3500 Blackboard users did not have access to the application. Research showed that this was a result of this morning's Blackboard outage. Technicians worked on the problem further and were able to restore access by 4:15 p.m.
January 9, 2009 E-mail Problem Identified At approximately 6:30 AM on 01/09/2008, a problem was identified with a section of our e-mail system, which holds e-mail accounts for students with last names beginning with letters I, J and K. As a result, e-mail access may be temporarily unavailable for this group of users. Access to other systems such as Blackboard and PENpal should not be affected. A repair operation is currently underway, and full access should be restored in no more than two hours.
Update 1: As the E-mail issue is being researched, it was determined that the entire student e-mail system will need to be serviced in order to correct the problems we are experiencing. This process was started approximately at 1:00 p.m., and may take several hours to complete. Further updates will be provided as they become available.
Update 2: SNHU technicians worked with Tech support and were able to restore normal system operation to the “Student” side of the system at approxiately 5:20 p.m. Technicians will continue monitoring the system to insure issues have been fully addressed.
January 8, 2009 PeopleAdmin Planned Outage PeopleAdmin (SNHU's employment posting and viewing tool) announced a planned outage for upgrade purposes as follows. The training site will be down beginning 11:00 p.m. today, and the live site will be down beginning on 1/9/09 at 12:01 a.m. The combined upgrades will take approximately 6 hours to complete. All site content will be unavailable during the upgrade period and you will be unable to login as an administrator. To minimize the impact, prior to the site being upgraded a message will be displayed to visitors of the site advising them to avoid entering information until the upgrade is complete. Once the site has been upgraded, the PeopleAdmin team will perform a series of tests and will also monitor accounts to ensure the integrity of services.
