System Status Log 2006
- December 2, 2006 Several Servers Down Friday Evening
The Informer, Redhat, penpalbu, ecommerce, blackboardweb, ce blackboard and a script sever shutdown last evening. The cause was a wall socket failure, then the UPS's ran out of battery life. The UPS's were recharged and repairs were needed to the file structure on a few of the linux servers. They are all currently up and running. - December 1, 2006 Penpal System Down
The Penpal system was down today. Research into the problem found that the Penpal system did not restart successfully this morning due to some internal password corruption. Corrections were made and Penpal was back in working order at 2pm. - October 3, 2006 Email System Update
There have been several recent incidents of rejected e-mail, and we have identified the cause but not yet identified the source of the problem. Virus-generated e-mails containing ZIP attachments are flooding our e-mail system, causing normal e-mail messages to be undeliverable. Until we find the source of these e-mails, DCR has stopped the receipt of all e-mails containing ZIP attachments. This can be a hardship for some students, faculty and staff, but it is necessary to keep all e-mail flowing as it should. As soon as the source is discovered the blocking of ZIP attachments can be lifted. - August 11, 2006 Blackboard Logon Issues
At approximately 1:45pm today, we experienced Login Issues to Blackboard. Our technicians located the problem and completed repairs in about an hour. - June 29, 2006 Planned Blackboard Outage Update
The Blackboard upgrade process went well. The Site was actually down from Midnight on Wednesday, to 10:00PM Thursday evening, which was much shorter than expected. As a reminder, you may now notice minor changes to the look and feel of the system as well as some new features to enhance the teaching and learning experience. Thank you for your patience as this important upgrade was performed. - June 21, 2006 Planned Blackboard Outage
In order to improve the performance and functionality of Blackboard, an upgrade is scheduled to begin at midnight on Wednesday, June 28th. This upgrade requires that the Blackboard system be taken offline for up to 48 hours. While technical staff will try to complete the upgrade in the shortest time possible to minimize impact on users, it could take up to two days because of Blackboard’s large volume of classes and student/faculty files.
We apologize for any inconvenience that this may cause but these dates were chosen because the fewest number of users will be affected. It is always a challenge to schedule updates with SNHU’s year-round course schedules and these decisions are made after serious consideration of the impact on the campus community. When Blackboard is back online you may notice some minor changes to the look and feel of the system as well as some new features to enhance the teaching and learning experience. Instructional Support will be offering training on these new features during the summer and the fall semester. - June 12, 2006 Brief Network Outage
The Main Campus experienced brief network issues in some areas of the campus. The outages were restored in a matter of minutes. - May 31, 2006 Network Outage Update
SNHU network and telecom staff restored older frame relays as a temporary measure, giving Laconia ability to operate. A more permanent solution for SNHU Laconia is being pursued. - May 30, Network Outage
The Laconia Campus has been without telephone or internet service since Thursday 5/25/06. SNHU has been urging the vendor to find a solution, however as of 5/30/06, the phone vendor has not been able to provide the solution. Any additional details will be posted as the information is recieved. - May 3, Network Outage
The Network experienced brief downtime this afternoon arount 2pm due to loose cabling. Adjustments in the connections resolved the problem within minutes. - April 28, SNHU Website
The SNHU Website at www.snhu.edu experienced brief downtime this morning due to technical difficulties related to recent RedDot upgrades. - April 26, 2006 Nashua Center Services
Wednesday morning the Nashua center experienced interruption of telephone services due to construction. Verizon identified the problem lines. Service was restored at approximately 12:40pm. - April 13, 2006 Nashua Center Services
Thusday morning the Nashua center experienced interruption of services due to a Lightship issue. Service was restored at approximately 9am. - March 20, 2006 Change Internet Provider
As of 10:45am, the change is complete. If something is not working as it should, please contact the Help Desk immediately. - March 9, 2006 Novell Network Server Down
The Novel Network Server when down at approximately 2:05pm, removing access to the Manchester location departmental share drives. The server was re-booted to solve the problem and service was restored at 2:12pm. Those needing to re-connect to share drives will simply need to log back into Novell. - March 6, 2006 Salem Server Down
The Salem server went offline this morning. A Computing Resources representative arrived on location to diagnose the situation. The local server going offline affects files and applications stored on local servers. All other applications such as e-mail, Internet, and Datatel are not affected. The server was back in operation Tuesday. - March 6, 2006 Blackboard Server System Issue
We have diagnosed and corrected a Blackboard Server System issue. The Blackboard/Datatel snapshot process had communication issues that caused aprox. 3 hundred 06EW4 students to not see their courses. The processes was manually corrected and we are looking into what may have caused the comunications issue. - March 3, 2006 Informer Server Offline
At approximately 4:30pm the Informer server was unavailable due to a hard drive failuer. A new hard drive was installed on Saturday, March 4 and the Informer server was available at approximately 4:30pm. - March 1, 2006 Internet Service Interrupted
At approximately 7:00pm internet service was interrupted. Web sites could not be accessed from on campus, yet the SNHU Web site and SNHU e-mail could be accessed from off campus. Service was restored approximately 1:00am on Mar 2.The problem was caused by our Internet Service Provider (ISP), who was attempting to shut down one computer on campus that was generating volumes of traffic. The ISP inadvertently shut down service to the entire campus and did not inform us nor their technical support group of this action.
- Feb 28, 2006 Blackboard Access Issue
SNHU experienced some issues with our Blackboard Server System, reported at 11:30am. At 11:45am the Blackboard Support Team reported that the server system was back online. - Feb 28, 2006 SNHU Salem Hardware Issue
SNHU Salem experienced problems with the Raid Controller. DCR personnel were deployed to Salem to troubleshoot the server issue. Just after 1:00pm the server was functioning normally and time synced to the other Novell servers. - Feb 26, 2006 CMS Access to Web site Denied
Access to RedDot CMS web posting tool was not available on Sunday. A reboot on Monday morning corrected the problem. Discussion of scheduled weekly re-boots are underway in an effort to minimize access problems to the CMS web posting tool. - Feb 23, 2006 SNHU's Acadlist listserv mailing list issues
Over the past week or so you may have noticed problems with some listserv e-mails (i.e.: messages being delivered multiple times and slow send times). Computing Resources is working to identify and resolve these issues. While the underlying cause of the problem has not yet been identified, we have determined that the problem is affecting e-mail messages which include attachments. Emails with attachments that are sent to “@acadlist.snhu.edu” e-mail addresses are being delivered multiple times and these messages are in turn degrading the ability of Acadlist to send out all other messages in a timely manner.
Until a fix for the problem can be identified and implemented, Acadlist will remain in operation as it is an important communication tool for many areas of the university. We are asking that if you do send messages that they not include any attachments. Sending attachments now will undoubtedly cause your message to be sent multiple times. Once you send the message, Computing Resources cannot stop this from happening and system performance will suffer for everyone else. Acadlist’s performance should be satisfactory if no attachments are sent.
We are aware that many of you rely on your listservs heavily and that this has been an inconvenience. We are doing everything we can to pinpoint the source of the problem. As updates are available the information will be posted. - Feb 14, 2006 SNHU Web site Access Issues repeated
Additional SNHU Web site pages again discovered locked, as experienced on 2/5/06. These additional pages are in the process of being corrected and changes in the site publish procedure are still being studied to find a permanent solution. - Feb 10, 2006 Internet Connection Issues
Some campus areas experienced problems accessing the Internet this morning from approximately 11:30am to 11:50am. Adjustments to the Campus Internet Firewall were made to correct the issue. - Feb 8, 2006 SNHU Web site Access Issues repeated
Additional SNHU Web site pages discovered locked, as experienced on 2/5/06. These additional pages have been corrected and changes in the site publish procedure have been edited to try and prevent this occurrence in the future. - Feb 5, 2006 SNHU Web site Access Issue
Those browsing to the SNHU Home page at www.snhu.edu were surprised to be prompted to enter a username and password. If cancel was chosen the browser would allow the viewer to go to another page but at each page the prompt for a username and password re-appeared, until finally lockout occurred. A reboot of the server was done around 11:00am Sunday morning to resolve. - Jan 22 and Jan 29, 2006 Blackboard Login Issues
Some Blackboard accounts were unaccessible due to recent Blackboard communication errors. The errors that caused the login deterioration have been fixed.