Hospitality Business Faculty

Kimberly Monk - Dept. Chair, Professor


Dr. Kimberly Monk received her Bachelor of Science in Hospitality Management from Florida International University, School of Hospitality in 1985; her Master in Business Administration from New Hampshire College in 1998  and her Doctor of Education in Curriculum and Instruction from the University of Sarasota/Argosy, School of Education in 2004.

Among Monk's classes is a sustainable tourism class, which monitors a destination's long-term preservation of cultural, environmental and economic assets. Student trips have included stops in Guatemala, Costa Rica, Peru and a Carnival Cruise Line journey during which students evaluated the sustainability of the cruise industry, and the positive and negative effects on the destinations visited.

She is a member of the International Council on Hotel, Restaurant and Tourism Education, the International Ecotourism Society, International Society of Travel and Tourism Educators and the World Affairs Council of New Hampshire.

Publications include Monk, K., Capra, M., Bourdeau, J. (2006). "Classroom to Community: Service Learning in Hospitality and Tourism." Recreation Research Symposium.

Monk's awards include Teaching Excellence, Department of Hospitality and Tourism Management in 2007 and Who's Who Among America's Educators in 2004 and 2005.

She is a member of SNHU's University Curriculum Committee, Curriculum Development Student Award and Recognition Institutional Research Review Board and Committee Chair, University Promotion Committee.

Ravi V. Pandit - Professor


Dr. Ravi V. Pandit joined SNHU in 1999. He is a professor of hospitality business and the director of the Bachelor of Applied Science in Hospitality Administration (BASHA) program. He serves as the program coordinator Department of Hospitality Business. His twenty years of industry experience in the U.S. and overseas as well as his research experience keep him current in his field.

Pandit received an Associate of Arts from Essex Community College, Baltimore MD; a Bachelor of Arts in Economics from University of Bombay, St Xavier’s College, Bombay India; a Master of Science in Hotel and Resort Management from the Rochester Institute of Technology, Rochester, NY; and his Doctor of Philosophy in Marketing from Pennsylvania State University.

Pandit is Fulbright Scholar and received the Fulbright grant in 2006 to work in the Maldives. He received the John Wiley and Sons Innovation in Teaching Award, International CHRIE in 2006 and an Excellence in Teaching Award Nomination, School of Hospitality at SNHU in 2004.

Pandit serves on the editorial board of the Journal of Hospitality and Tourism Education and has served as the director of marketing on the board of the ICHRIE (International Council on Hotel, Restaurant and Institutional Education) since 2009.

Susan Torrey - Associate Professor


Susan Torrey is an associate professor of Hospitality Business. Torrey is an ABD candidate in Franklin Pierce University's Leadership program. Torrey received her Bachelor of Science in Organizational Behavior and her Master of Science in Organizational Behavior from Lesley College and her Associate of Science in Hotel, Restaurant Management, and Tourism from Endicott College.

She was nominated for SNHU's Excellence in Teaching award in 2004 and 2010 and was awarded Teacher of the Year, Manchester School of Technology in 1993.

Torrey serves as the student advisor for the SNHU Hospitality Student Association.

Research in progress includes "Restaurant Sustainability: Discovering best practices amongst foodservice operations regarding the triple bottom line; social, environmental and economic sustainability."

William Gillett - Dean of School of Business


William Gillett, J.D., came to SNHU in 2010 after spending the first 25 years of his career in international business and the law. Immediately prior to joining SNHU, Gillett served as president of RiverStone Resources, an international insurance and reinsurance organization specializing in the management of large, long-tail liabilities, where he was responsible for its overall strategic direction and new business acquisitions. Gillett brings a wealth of business and international partnerships, many formed as managing director for RiverStone’s European division.

Gillett holds a Bachelor of Science in Foreign Service from Georgetown University and a Juris Doctor from the University of Michigan Law School.

Gillett is also an active participant in New Hampshire's business and philanthropic communities including New Hampshire Public Radio, the International Institute of New England, the New Hampshire High Technology Council and the New Hampshire Writers' Project.