This course presents a framework for managing and evaluating performance of microfinance institutions. Given the twin goals for these institutions, it is important to look at both financial and social performance as important parts of overall performance. This course focuses on social performance evaluation and management. Social performance management includes a strategy to set clear social goals and objectives, information system to assess and monitor the progress towards achieving the social goals and objectives, and a system for using the information for operational and strategic decision making. The course also introduces toolkits (Poverty assessment tools, Impact assessment tools, Product Development tools and Market Research tools) that contribute to helping practitioners gain technical skills and techniques for making their programs more socially responsible and demand- driven. Classes will focus on applying learning to real-world situations including presentations, case studies and group work. Participants will have an opportunity to focus on specific tools and develop an action plan for implementing those tools for their own institutions.