This is a practical career course that is intended to help students understand and prepare for employment in the American hospitality industry in the context of effective and professional business communication and protocols. The course is conducted in two sessions: classroom instruction and activities that provide theoretical and conceptual base, and a lab environment which provides students with opportunities to apply and practice the business communication and protocols. The course is open to summer Bachelor of Applied Science in Hospitality Administration (BASHA I) students or to students who obtain the permission of the instructor. Offered every semester.