Credit Balances & Refunds
If a student has a credit balance on his/her account, a student should review the below information in order to reqest funds to be transferred to the students SNHUOne card.
- Students who have chosen Option 1 on the Credit Balance Authorization form must submit a Refund Request form to the Office of the Bursar by the start of each term. Refunds may only be requested by the student (student signature required). Forms received after the beginning of the term may not be reviewed during the appropriate review week listed on the refund schedule. This form may be obtained by visiting the Bursar's Office and all CE centers. Request forms may be sent via postal mail or by fax (603-645-9667). Forms that are illegible, incomplete or without proper signatures will not be processed.
- Students who have chosen Opt2 on the Credit Balance Authorization form need not submit a refund Request form. Refunds will be reviewed and processed after a credit balance appears on the student account.
- Please allow 2-3 weeks for refund processing, after the credit balance has appeared on a student account.
- Stafford Loan recipients must refer to their lender paperwork for disbursements dates and allow at least 3 weeks from that date before funds will appear on a student account. The Bursar's Office does not have loan disbursement date information.
- Student should check his/her PENpal account for up-to-date account information.
- Questions regarding Parent Plus loans, alternative loans, federal Pell, SEOG or MBA grant availability should be directed to the Financial Aid Office.
**** For refunds that ARE eligible for Higher One processing ****
- Most students will have refund money wired to Higher One for disbursement on the Monday following the refund processing period as described above. Funds will be distributed according to your refund preference. Student should check his/her PENpal account https://penpal.snhu.edu/ for up-to-date account information.
- Choosing your refund preference is necessary to receive any refund sent to Higher One for processing. This can be done at http://www.snhuonecard.com/.
- Students may update or change his/her refund preference at any time.
- Please note that students who receive federal Parent Plus loans may not qualify for a refund to their SNHUOne card without proper authorization on file with the Office of Financial Aid.
**** For refunds that are NOT eligible for Higher One processing ****
- Payments made with a credit card are subject to a refund being processed back to the original paying credit card prior to a students SNHUOne card. If a credit card payment is made towards an account and a credit balance is generated on the account within six (6) months of the payment being made, a refund is processed back to the original paying credit card first. Any remaining credit balance, if one exsists, is then processed to the students SNHUOne card.
- Students without a domestic address on file with SNHU are not eligible for an SNHUOne Card. Refunds for these students will be processed and disbursed via SNHU in the form of wire transfer information or back to the originating paying credit card. Wiring and credit card information must be submitted to the Office of the Bursar by the student in order to process a refund.
- Refunds payable to anyone other than the student will continue to be processed at SNHU.