Credit Balances & Refunds
If you have a credit balance on your account, you may request those funds be made available to you.
- All requests must be on a Southern New Hampshire University Refund Request Form (available at the Bursar's Office and all CE centers).
- Refunds may only be requested by the student.
- Requests without a proper signature, incomplete or is illegible will not be processed.
- Request forms may be sent via postal mail or fax; e-mail requests will not be accepted.
- Please allow 2-3 weeks for refund processing, after the credit balance has appeared on your account.
- Stafford Loan recipients must refer to their lender paperwork for disbursements dates and allow at least 3 weeks from that date. The Bursar's Office does not have loan disbursement date information.
- Questions about Pell, SEOG or MBA grant availability should be directed to the Financial Aid Office.
**** For refunds that are eligible for Higher One processing ****
- Most students will have any refund money wired to Higher One for disbursement on the Monday following the refund processing period as described above. Funds will be distributed according to your refund preference.
- Choosing your refund preference is necessary to receive any refund sent to Higher One for processing. This can be done at http://www.snhuonecard.com/.
- Your refund preference can be changed at any time.
**** For refunds that are not eligible for Higher One processing ****
- Some students are not eligible for an SNHU OneCard if they do not have a domestic address on file. Refunds for these students will be processed and disbursed via SNHU in the form of a paper check or back to the originating credit card.
- Refunds payable to anyone other than the student will continue to be processed at SNHU.
- Southern New Hampshire University is not responsible for lost or misdirected mail. If you do not receive your mailed refund, you may request a stop payment on your check. A stop payment fee will be added to your account balance before a replacement check will be processed.
- If someone other than yourself will pick up your refund, you must provide Southern New Hampshire University with a notarized letter signed by you granting your permission to do so.
- Refund checks will not be distributed to anyone without positive photo identification.