Your Financial Aid Award

When we receive your Free Application for Federal Student Aid (FAFSA) from the Department of Education, we evaluate your eligibility not only for federal aid programs but also for institutional need-based aid, such as the Need Based Grant.

The Department of Education does not award or deny funds; rather, they use a formula to calculate your expected family contribution (EFC) based on your self-reported family resources, family size and number of family members in college. This process ensures that all students are treated consistently and fairly. One Stop verifies your eligibility and creates an award offer based on factors such as federal and state regulations and institutional policy.

You should know that your EFC is not the amount of money your family will have to pay for college nor is it the amount of student aid you will receive. It’s simply a number determined by the Department of Education that we are required to use to calculate the amount you are eligible to receive in student aid. 

After your financial need is calculated, we consider you for all types of financial aid for which you qualify. You will always be considered for grants first and loans last. This process is called "packaging".

How will I know what I qualify for?

You will receive a paper copy of the Financial Aid award in the mail that lists all of the financial aid (Scholarships, Grants, Loans, and Work study) that you are eligible to receive.    

What if your financial situation changes?

If your financial situation changes significantly from one year to the next, your need-based financial aid may be adjusted.  Typically, a significant loss of income would be due to a loss of employment early in the calendar year. If someone in your family lost their job or experiencing another extenuating financial situation, contact the One Stop office. Through an appeal process, you may qualify for an adjustment to your financial aid award.   It's important to know, however, that not all income loss qualifies for additional need-based financial aid.

Receiving your Award: Steps to Activate your Financial Aid

There are a few steps listed below that are needed to activate your federal student loans and complete some other SNHU financial requirements. 

Limit the Amount you borrow: Reduce and decline your Federal Direct Student Loans

After you receive your award letter, you may find that you do not need all of the loans you qualify for to cover the current years tuition and expenses.   To reduce future loan debt you may cancel these amounts by writing a statement indicating the amount you wish to cancel or reduce. Sign it and mail, fax or upload the statement to the Financial Aid Dropbox.

Activating your Direct Student Loans

First-time student loan borrowers are required to sign a Direct Loan Master Promissory Note (MPN) and complete online Direct Loan Entrance Loan Counseling (ELC) before receiving a Direct Stafford loan.   These steps are designed to provide you with the information needed to understand your rights and responsibilities as a student loan borrower.  Returning students who have already completed an MPN in the past will not need to complete a new MPN or Entrance Counseling.

Step 1: Entrance Loan Counseling: Know before your Borrow
  • Go to and log in using your Federal Student Aid PIN.*
  • Select "Complete Entrance Counseling"
  • Start the entrance counseling – It should tale about 30 minutes to complete.
  • Select "I am an undergraduate student"
  • Read the "Guidelines" and enter the "School Information"
  • Complete the "Counseling Session and Quiz"
Step 2: Direct Loan Master Promissory Note: Your Promise to Pay
  • Go to and log in using your Federal Student Aid PIN.*
  • Select "Complete MPN" or "Complete Master Promissory Note"
  • Select the "Subsidized/Unsubsidized" link.
  • Enter your personal information and references, review the terms and conditions and then sign and submit the form.
  • SNHU will receive notification within 24 hours that this has been completed.

*If you do not remember your PIN, you can access it online at

Other Steps

You will also need to download and complete aCredit Balance Authorization form and sign the SNHU Promissory Note (see SNHU’s Credit Policy). 

Priority for programs with limited funding (SNHU Need Based Grant) is given to students who have high financial need and who meet the March 15th priority filing date. If you file your application by March 15th we rank you with all other on-time filers according to your family contribution (lowest to highest) and award funds accordingly. If you file your application after March 15th we award from funds that remain after priority applicants are awarded.

Contact Us
One Stop

Office Hours
Mon-Thu: 8am- 6:00pm
Friday: 8am - 4:00pm

Phone Hours:
Mon-Thu: 8am- 8:00pm
Friday: 8am - 4:00pm
Saturday: 9am - 1:00pm

Phone: 877.455.7648
Fax: 603.645.9667

Location: Exeter Hall
2500 North River Road
Manchester, NH 03106