Billing / Student Account FAQs
If you have a credit balance on your account, you may request in writing that those funds be made available to you. All requests must be on a Southern New Hampshire University Refund Request Form. Forms are also available at the Bursar's Office and all CE centers. Refunds may only be requested by the student. Incomplete, illegible requests or requests without a proper signature will not be processed. Request forms may be sent via postal mail or fax; e-mail requests will not be accepted.
Please allow two to three weeks for refund processing. Refunds are available on Mondays. Stafford Loan recipients must refer to their lender paperwork for disbursements dates and allow at least three weeks from that date. The Bursar's Office does not have loan disbursement date information.
Questions about Pell, SEOG or M.B.A. grant availability should be directed to the Financial Aid Office.
Southern New Hampshire University is not responsible for lost or misdirected mail. If you do not receive your mailed refund, you may request a stop payment on your check. A stop payment fee will be added to your account balance before a replacement check will be processed. If someone other than yourself will pick up your refund, you must provide Southern New Hampshire University with a notarized letter signed by you granting your permission to do so.
Refund checks will not be distributed to anyone without positive photo identification.
When you need a copy of your academic history (transcript) for an employer, another educational institution or your own records, please see Transcript Requests
Request must be submitted to Southern New Hampshire University in writing signed by the student. These can be requested by completing a form at the Registrar's office or by mailing / faxing the request.
You may submit the verification form from the company, requiring the verification, once the student's portion has been completed.
Please allow processing time of two to three business days.
Verifications requiring the school's seal cannot be faxed. They must be mailed in a sealed envelope.
Students who lose their dining cards need to come to the Bursar's Office to receive a new card. The cost of a replacement card is $25. Contact the Bursar's Office at 603.626.9100 with questions.
Insurance is mandatory for all day students. The university has retained the insurance services of Richard J. Horan Agency, a respected New Hampshire insurance agency. Students at SNHU are automatically charged and covered by the Student Accident and Sickness Insurance policy. A student may bring/send proof of their own insurance coverage (copy of an insurance card) to the Bursar's Office and sign a waiver requesting to have the mandatory policy canceled. The form must be signed and the file copy received no later than the first day of July for students attending in the fall and the first day of December for new students attending in the spring. The copy of the insurance card will be placed in the students file and the mandatory insurance charge will be removed.
It is necessary that a current address be kept on your student records at all times. When a change/correction is required you may stop by and fill out a "Change of Information" card or you can send a request in writing to the Database Management Office.