December 12, 2007 Blackboard Problems The Blackboard system stopped working approximately 1:10pm. Blackboard technical support was contacted and the system was back online at 1:35pm. No explanation was given as to the cause of the outage.
December 10, 2007 Blackboard System Maintenance Planned Blackboard will be unavailable beginning Wednesday, Dec. 26 through Friday, Dec. 28 for system maintenance. This downtime is necessary to “clean” the system, resulting in better performance for everyone. Technically speaking, older courses are being archived and the space used by those older courses is being freed up. It will take three days due to the enormous amount of disk space that the university utilizes. Notices will be posted on the Blackboard login page beginning 2 weeks prior to remind students, faculty and staff. Once the Blackboard system is back online, we will change the login page notification to indicate the system is back online. Thanks in advance for your understanding and cooperation while we work to maintain SNHU systems.
November 14, 2007 SNHU Email Problems The SNHU Email system was having trouble sending email to external email addresses at around 2:00 p.m. Technicians were able to solve the problem at 3:15 p.m, and noted that the cause was found to be the new spam filter.
November 6, 2007 SNHU Website Down The SNHU website was down on Sunday, 11/4, for 49 minutes. The cause is still being researched at this time.
November 5, 2007 Datatel Access Unavailable Datatel was unavailable Friday (11/2) 4:30 p.m. until Sat (11/3) 9:00 a.m. due to a programming error.
October 29, 2007 Blackboard Technical Issue Blackboard was experiencing technical problems at approximately 11:20 a m. Operations worked on the issue, and was able to successfully restore service at 11:27 a.m.
October 17, 2007 SNHU Website Down SNHU website was unavailable from midnight to 7:00 a.m. on 10/17/07. The webserver unexpectedly shutdown at midnight with no explanation. A re-boot brought the server back online.
October 15, 2007 E-mail System Down The SNHU e-mail system was down last night from 4 p.m. – 6 p.m. due to hardware problems.
October 15, 2007 Informer R18 Update A 'test' Informer site was used on Tuesay October 9th, but produced un-stable results. Access was taken away from Wednesday morning 10/10/07 until today at 11:30 a.m., when the conversion to the live Informer 3.2 server was completed. Informer users are now connected to the live Datatel R18 site, and can use the most current Informer version of 3.2.3.
October 12, 2007 PenPal R18 Update PenPal was down from 8:00 a.m. Tuesday (10/9) until 4:00pm Friday (10/12). This was caused by the conversion to R18, and required assistance from Datatel to find and fix the problem.
October 9, 2007 Blackboard Login Issues Blackboard users reported login problems around 8:50 a.m. These issues are related to Datatel R18 conversion and were resolved in less than an hour.
October 9, 2007 Informer Access Informer users currently have access to a test environment instead of the live Colleague file structure. The process to set up Informer properly could only begin after R18 conversion, and it now a work in progress.
October 4, 2007 Datatel Planned Outage SNHU will be converting the Datatel system to Release 18. This conversion will happen over the Columbus Day weekend, starting Friday, Oct. 5, at 5 p.m. and lasting until 8 a.m. Tuesday, Oct. 9, 2007. During this timeframe, Datatel and PenPal will be unavailable. A list of processes that will be unavailable due to the upgrade are as follows...
Datatel Colleague
PENpal
Informer
SAS student financial requirements worksheet
Creation of new e-mail accounts
Change e-mail user-ID process
E-mail password reset process (used primarily by Presidium)
Your understanding and support are appreciated. A long weekend is required in order to complete the conversion process, and this conversion must be completed before the end of October. This marks the culmination of a very long effort to implement Release 18.
September 27, 2007 Blackboard Service Interruption SNHU was notified by Blackboard that they will be re-starting services sometime after 1:00 p.m. During this process services will be off online for about five minutes. Once Blackboard comes back online, all services will return to normal status.
September 14, 2007 Blackboard Login Trouble At approximately 2:15 p.m. today it was reported that SNHU student Blackboard login attempts were unsuccessful. SNHU staff are currently working with Blackboard staff to correct the problem ASAP. Reports at 2:30 p.m. show that Blackboard was back online and full access was restored. The problem had to do with a Blackboard firewall rule-ordering that was just implemented.
September 10, 2007 Virus Alert Effecting SNHU E-mail SNHU shutdown all incoming and outgoing e-mail due to local delivery queues that were filled to capacity. Numerous viruses on campus is the suspected cause of the problem that was noticed at around 6:30 a.m. Attempts to clear the queues and re-establish service were successful at approximately 11:00 a.m.
August 30, 2007 Spam Filter Overload During the weekend of Aug 24-26, 2007, SNHU was flooded with spam e-mail to the point where our spam filter (Secluda) was overloaded. We had to unplug the spam filter else we risked all email being stopped. This is why people received spam in their Inboxes during that weekend. The flow of spam returned to “normal” levels on Sunday evening and we put Secluda back online.
August 23, 2007 Power Outage Scheduled August 28,2007 PSNH has repaired the underground electric cable that failed early this summer, and now PSNH is scheduled to return to campus Tuesday, August 28 at 1:30 p.m. to energize this cable and return our electric service to normal operation.
SNHU’s computer network will begin a 1:00 PM shutdown sequence in advance of Tuesday’s scheduled power outage. Systems that will become unavailable include Blackboard, www.snhu.edu, e-mail, Datatel, Novell, and campus internet connection. These systems will not be available from on-campus, or from off-campus. Please log off any system where you are signed in by 1:00 PM Tuesday, and shut down your computer by 1:25 PM Tuesday.
August 16, 2007 Planned E-mail Outage As part of the 2008 budget, the University approved an upgrade to our e-mail system from Exchange 2003 to Exchange 2007. In preparation of this upgrade, our e-mail system will be unavailable beginning at 5:00PM this evening (Monday August 20th) for approximately. 2 hours. This is the first outage needed to perform the upgrade to the new e-mail system. Future outages will be communicated with more advance notice, but today's outage depends on a timetable determined by the availability of an onsite consultant.
August 16, 2007 Server Authentication Problems Trouble was reported authenticating to some services at SNHU including Blackboard this afternoon after 3:00PM. Those people already logged in did not report problems, but new loggin attempts were unsuccessful. Blackboard and all other services involved were restored at 3:41PM.
July 19, 2007 Power Outage Update Most services have been restored by now. Tuesday, we had the vendor for the phone voice-mail system on campus for repairs needed to the system. The Informer server had all issues resolved by Thursday morning.
July 17, 2007 Major Power Outage on Monday July 16 At 12:26PM an electrical transformer blew, causing a major power outage at SNHU. Public Service Company of NH was able to restore electricity by 5:30PM Monday evening. Several Computing Resources staff have been working since that time in an effort to restore services to the campus community. At approximately 6:46AM Tuesday, the external network services were restored, returning access to most services. At this time, the remaining services that need attention are: Voice-mail, a Listserv Server, the CLE Lab Server and the Informer server. As more information is available it will be posted.
July 13, 2007 No access to SNHU E-mail For Some Several people reported trouble accessing their SNHU E-mail box this morning. The system was audited to find the source of the problem. Apparently that was a large influx of spam over the last 24 hours. System logs needed to be cleared to restore full services.
July 11, 2007 SNHU Online Network Trouble reported Trouble was reported with the network connection for SNHU Online this morning at around 10:30am. The known services affected at this time are Internet connection and Datatel connection. Technicians worked on the problem and services were restored.
June 28, 2007 SNHU Online Network Connection Down The network connection for SNHU Online went down at around 11:00am today. The telephone company was contacted and the connection issue was resolved around 1:30pm.
June 21, 2007 Wireless Internet Connection Slow or Unavailable Many individuals experienced internet slowness, or could not connect to the internet at all this afternoon due to a software upgrade that was not working as expected. Technicians have restored services under older software until such time as the upgrade can be re-addressed.
June 21, 2007 PenPal Down PenPal services were unavailable around 1:30pm to 2:30pm today, but services have been restored.
June 12, 2007 Blackboard Unavailable Blackboard experienced technical difficulties today at around 2:30 pm. Users reported seeing course error messages. As of 2:57 EST Blackboard operations had the system back up and running properly.
June 4, 2007 Blackboard Unavailable Blackboard is currently unavailable due to a problem at the Blackboard facility. This issue was noticed at about 10:00 am today, and technicians are working to solve the problem at this time. Update: Blackboard had an issue in one of their data centers which caused their systems to go offline for SNHU and several other schools. As of 12:08 EST, Blackboard is back online and fully operational.
May 21, 2007 PenPal Down A call was recieved at 7:17 pm from the Presidium support center, reporting that PenPal was unavailable. PenPal services were restored in about 10 minutes.
May 18, 2007 Chalk and Wire Not Working At approximately 9:30 am, a report came in about difficulty with Chalk and Wire, due to a recent product upgrade. Staff worked on the issue, and full access was restored at 1:20 pm.
May 7, 2007 Blackboard site Down At about 12:50PM today, individuals where not able to login to Blackboard from on campus. Blackboard services where restarted and went back online by 1:03pm. The Blackboard representatives are currently looking into the reasons behind the problem, and more information will be posted as it becomes available.
May 5, 2007 SNHU Website Down The SNHU website was down for about an hour on Saturday morning. A re-boot of the server was performed to correct the problem, and a de-frag was done to improve response.
May 2, 2007 Planned Blackboard Maintenance In an effort to provide you with the best possible service, the Department of Computer Resources (DCR) will be performing system maintenance Friday May 4, 2007 between 3:00 am and 6:00 am EDT. During this maintenance window, users will experience inactivity when using the SNHU Blackboard system. We are sorry for the inconvenience, and appreciate your understanding as we work to improve our service.
Apr 30, 2007 Emil System/Spam Filter Update On Friday, April 27, SNHU was inundated with e-mail to the point where our e-mail system was simply overwhelmed and could not keep up with the onslaught. There are two potential consequences of what transpired last Friday: (1) some incoming e-mail may have been returned to the sender with the message “access denied”; (2) the spam filter was shut down during the day on Friday to allow faster processing of e-mail, therefore you may have received spam in your InBox which normally would not appear. Thanks to the efforts of Joe Zaleski, the e-mail system kept running and finally settled down late Friday evening and has been working normally since.
April 27, 2007 Spam Filter Service Temporarily halted The University has Filter devices to reduce unwanted spam. However, they were adversely affected by the network issues experienced over the last few days. The filters have been removed temporarily in order to clear out queues and re-establish the service for e-mail accounts. Service is expected to resume sometime Friday afternoon.
April 27, 2007 System Network Trouble Update Replacement parts for the core network switch were installed upon arrival on April 26, 2007, resulting in immediate improvements to services. Additional parts were replaced early Friday morning, and it appears all services are now accessible.
April 25, 2007 System Network Trouble Problems started Wednesday with people being dropped from Datatel and Outlook periodically, and other services such as RedDot and Informer were unavailable. The problem was determined to be with the core network switch for the university. The network required replacement parts, which were ordered April 25. These parts were shipped overnight in order to address the network issue.
March 21, 2007 Internet Unavailable SNHU Internet services were unavailable for approximately 45 minutes due to an equipment malfunction. The outage was from 9:30pm to 10:15 pm.
March 20, 2007 System Outage SNHU was notified of login issues to SNHU Webmail, Online Library Services, PenPal and Blackboard at about 9:45 pm. The situation was resolved quickly and systems were back to normal by 10 pm.
March 20, 2007 Notice of System Down Time Computing Resources needs to schedule an outage of the Datatel / PenPal system in order to prepare for the upcoming conversion to Release 18 of Datatel, which is scheduled to occur this summer. This outage is scheduled forFriday evening, March 23 (beginning at 5:00pm), extending into the day on Saturday, March 24. The outage will not affect Blackboard, but will affect PenPal, remote access to the Library resources, e-portfolios, password resets, and guest registration.Blackboard System.
February 23, 2007 Blackbord System The Blackboard System went down today from about 12:10pm to 12:45pm. The system is now back in working order and we currently have ASP Engineers trying to identify the cause.
February 21, 2007 Network Outage The SNHU Network went down last evening at 11:30pm. Systems were re-booted this morning when the problem was reported, and the Network was back up at 6:30 am. Programmers are currently in the process of researching the cause of the outage.
January 8, 2007 Slow Internet Response SNHU is experiencing slow Internet response this afternoon. The Telecom Systems area initiated a high priority trouble ticket with our Internet Service provider in an attempt to solve the issue.
January 5, 2007 Blackboard Login Interruptions SNHU experienced Blackboard login interruptions during the day today. Blackboard support staff worked together with Blackboard representatives to resolve the issue. At approximately 1:30 the Blackboard login was working as it should. The issue has been escalated in the Blackboard Support system to find the cause and to keep it from happening again.
January 3, 2007 Router Issue Telecommunications reported this morning that last night's emergency upgrade was a success. The upgrade was completed in about 20 minutes, and customers who experienced issues yesterday should be back to normal status.
January 2, 2007 Router Issue Telecommunications discovered the ISP is having router problems today and so an emergency upgrade has been scheduled between 12 midnight and 4:00 a.m. to address the issue. This problem is not affecting all customers but has affected several customers all day. More information on this topic will be posted as it becomes available.
January 2, 2007 Emil System Issue The SNHU Emil Server went down around lunch time today. The server was down for approximately 1 hour until Computing Resources could restore this service for the university.
January 2, 2007 Computer System Shutdown Notice In order to relocate equipment, Computing Resources needs to shut down all computer systems at the university. We want to perform this shutdown with minimal impact on university operations, so have scheduled the shutdown beginning Friday, Jan. 5, 2007 at 4:30 p.m. continuing through Saturday, Jan. 6, 2007. All systems will be back online Sunday, Jan. 7, 2007. Thank you for your patience as we conduct this necessary interruption to university services.
