SNHU Online FAQs

What is my Blackboard and/or Webmail username and password?
SNHU's Blackboard and Webmail access use both the same username and password.  The format for your username is as follows: fullfirstname.fulllastname@snhu.edu (all in lowercase and with no spaces or hyphens).  For example, if your name is John Doe, your username would be john.doe@snhu.edu.  Your password is your full birthday with no slashes or dashes using a two digit month, two digit day and four digit year format.  For example, if your birthday is January 1, 1970, your password would be 01011970.

How can I get a Refund Request form? 
The Refund Request Form is available here.


What Undergraduate degrees are offered online?
Undergraduate Online Programs


What Graduate degrees are offered online?
Graduate Online Programs


How much does a course cost?
Each three-credit undergraduate course is $798 and each three-credit graduate course is $1,497.


How long is each course and what classes are being offered?
Each undergraduate course is eight weeks in length, unless otherwise posted on the undergraduate term schedule, and each graduate course is 11 weeks in length.

All course schedules are available by clicking here. 


How do I register for my class?
All registrations for current students are processed online using PENpal, the university’s online registration system, which is available by clicking here.  All new students must contact their academic advisor before registering for their first class. 

How do I apply?
Click here: Apply -- SNHU Online 

The Office of Financial Aid is waiting for me to be matriculated and I can't register without having my financial aid. What do I need to do?
Students can be matriculated if a high school transcript has been received.  You can check this by contacting your center of record. 

Whom do I speak with to about my Tuition Assistance forms (these are military forms) and or any other military billing?
All military billing is done by our military liaison, John Calvert. He can be reached at 1.866.860.0449 or by e-mail at j.calvert@snhu.edu. 


Where are the course descriptions?
Course descriptions are available here. 


How do I drop/withdraw from my class.
Prior to the start of the term you can drop using PENpal.  There is a $25 drop fee.  If the course has already begun, you can only withdraw by filling out our online withdrawal form.  This form can be foundat: https://www.snhu.edu/648.asp.  Instructors should be notified of your intention to drop/withdraw from the class. 

How much money will I get back if I drop my course? 
As of one weeks prior to the start of class: 100% minus the $25 drop fee
As of the first week Monday-Sunday: 80%
As of the second week Monday-Sunday: 50%
As of the third week and on: Nothing

I dropped a class and did not get a confirmation it was dropped.
If you drop using PENpal, you will receive an instant confirmation. If you withdraw using the online withdrawal form you will recieve an e-mail confirmation once the withdrawal request has been processed.

Why did my credit card get charged twice when I made my online payment?
When online payments are processed, if the submit button is pressed more than once the credit card will be charged multiple times.  If this happens, fill out and submit a Refund Request Form.  On this form, put your credit card information and request that the charges  be reversed.

My instructor submitted a grade change for me; can you tell me my new grade?
Due to privacy regulations, we are not permitted to give out grades over the phone or via e-mail.

How do I request a specific instructor?
With PENPal, you can lookup courses taught by a particular instructor.  From the PENPal main menu, choose Search for Sections.  Then select the term you are interested in enrolling in. Scroll to the bottom and enter the instructor’s last name. Click Submit and you will find all the classes that the instructor is teaching that term. After using PENPal if you still have questions, send an e-mail with your full name, ID or Social Security Number and course number and the name of the preferred instructor to onlinestudent@snhu.edu.

How do I get a book slip?
Any student with either a credit balance or pending financial aid can request a book slip if: the credit balance is enough to cover all current and pending charges or if you have marked option one on your financial aid form. All bookslips are processed two weeks prior to the start of the term.


How do I get a copy of my transcripts?
Transcripts may be requested by calling 603.668.2211, extension 2300. This is the transcript line and will provide you with information on how to obtain a copy of your transcript.


Who are you accredited by?
The Association of Collegiate Business Schools and Programs, the New England Association of Schools and Colleges (NEASC), the New Hampshire State Department of Education for Teacher Certification, the New Hampshire Postsecondary Education Commission and the American Culinary Federation Educational Institute.

I want to take one class and transfer it to another institution.  Do I still need to apply?
Anyone who wants to take a course must submit an online application.  Under the degree program option, choose course work only.  Once the application has been processed, you can contact the SNHU Online office to register.

What are the requirements for COM 212, Public Speaking, Online?

We are excited to offer Public Speaking (COM 212) online.  As you might expect, there are unique characteristics inherent in this offering and requirements that students will be obligated to adhere to ensure that learning at the highest level has occurred.  Enrolled students are responsible for giving four speeches under the following criteria and guidelines.  If you are considering, or have already registered to take COM 212 online, you must be aware of these requirements and be able to meet All Requirements Below.  If you feel that you cannot meet all of the requirements, you should not be enrolled in this class.

Technical Requirements:

• Digital recorder, video recorder, or camcorder, and respective stand equipment (or support person) to record your speeches (purchase not necessary - may be borrowed).
• CDs or DVDs preferred. VHS and VHS-c are acceptable. OR the ability to transmit digital files via the Internet using FTP. Contact the instructor via e-mail for FTP details. No other media is acceptable.

Audience Requirements:

There are three options for delivering the four speeches:

• Students may arrange to meet as a group at a mutually acceptable time and place. This requires a minimum of four students per meeting.
• Presentations can be delivered in front of a professional audience such as a Toastmasters Club, The Young Entrepreneurs Organization, Rotary Club or similar group.
• If one of these organizations is not available, please contact the instructor to discuss appropriate alternatives. Acceptable alternative audiences include giving a professional presentation at work or a presentation that is done for work reasons, giving a speech to a community or volunteer organization, giving a speech at church to members. Please note that if you cannot give a speech with a group like Toastmasters, you must get approval from the instructor for your alternative strategies ahead of time.