Student Account FAQs
Your student account reflects the charges and payments of your Southern New Hampshire University expenses. The student account statement is your bill, which is mailed monthly as long as there is activity or a balance due on your account. If you have questions on your account, contact the office that controls those records. A formal dispute of any charges must be received by Sheila Roy, director of SAS, in writing within 60 days of the bill on which the charge first appeared. We view the maintenance of the student account as the student's responsibility. Federal law (specifically, the Family Educational Rights and Privacy Act) and our SNHU policies affect the information that we can provide to and the direction we can take from parents. Therefore, it is the student who must sign the promissory note, initiate parent billing or request a refund. We will to cooperate with students and parents to the fullest extent.
Southern New Hampshire University offers two ways to settle your account:
1. Pay the net semester balance in full directly to Southern New Hampshire University.
2. Enroll in the monthly payment option for the annual amount due.
Payment Plan Options for Full-Time Day Students
Semester Balance In Full: Balance is paid to Southern New Hampshire University (ex: cash, check, credit card, approved Parent PLUS loan, other alternative loan or any combination that pays the net semester's balance in full). Payments must be received in Student Administrative Services office by the due dates shown on the statements. Outstanding balances are subject to finance charges of 18 percent per annum.
Monthly Payment Option: Payments are made to Tuition Management Services (TMS located at www.afford.com/snhu). An enrollment fee is necessary to open a payment plan contract.
Finance charges will not be assessed on your Southern New Hampshire University account as long as you remain current with all payments to TMS. It is your responsibility to verify that your payment plan contract matches the amount owed to Southern New Hampshire University. Contact Southern New Hampshire University Student Administrative Services at any time if you need a recalculation of the amount owed, due to changes in your financial award, new loan approvals, etc. You are responsible to settle any balance due to Southern New Hampshire University immediately at the end of the contract.
If you have a credit balance on your account, you may request in writing that those funds be made available to you. All requests must be on a Southern New Hampshire University Refund Request Form. Forms are also available at SAS and all CE centers. Refunds may only be requested by the student. Incomplete, illegible requests or requests without a proper signature will not be processed. Request forms may be sent via postal mail or fax; e-mail requests will not be accepted.
Please allow two to three weeks for refund processing. Refunds are available on Mondays. Stafford Loan recipients must refer to their lender paperwork for disbursements dates and allow at least three weeks from that date. The SAS office does not have loan disbursement date information.
Questions about Pell, SEOG or M.B.A. grant availability should be directed to the Financial Aid Office.
Southern New Hampshire University is not responsible for lost or misdirected mail. If you do not receive your mailed refund, you may request a stop payment on your check. A stop payment fee will be added to your account balance before a replacement check will be processed. If someone other than yourself will pick up your refund, you must provide Southern New Hampshire University with a notarized letter signed by you granting your permission to do so.
Refund checks will not be distributed to anyone without positive photo identification.
When you need a copy of your academic history (transcript) for an employer, another educational institution or your own records, please see Transcript Requests
Request must be submitted to Southern New Hampshire University in writing signed by the student. These can be requested by completing a form at the Registrar's office or by mailing / faxing the request.
You may submit the verification form from the company, requiring the verification, once the student's portion has been completed.
Please allow processing time of two to three business days.
Verifications requiring the school's seal cannot be faxed. They must be mailed in a sealed envelope.
Students may add money in person at the Student Administration Services office, pay by phone using a credit card (the transaction will be conducted on the next business day) or use the Penmen Cash machine in the Student Center.
Students who lose their dining cards need to come to Student Administrative Services to receive a new card. The cost of a replacement card is $25. Contact Student Administrative Services at 603.668.2211 with questions.
Insurance is mandatory for all day students. The university has retained the insurance services of Richard J. Horan Agency, a respected New Hampshire insurance agency. Students at SNHU are automatically charged and covered by the Student Accident and Sickness Insurance policy. A student may bring/send proof of their own insurance coverage (copy of an insurance card) to the SAS office and sign a waiver requesting to have the mandatory policy canceled. The form must be signed and the file copy received no later than the first day of July for students attending in the fall and the first day of December for new students attending in the spring. The copy of the insurance card will be placed in the students file and the mandatory insurance charge will be removed.
A.W.G. Dewar Inc. offers a tuition plan to Southern New Hampshire University students and parents. This unique form of insurance is designed to provide a refund of tuition, mandatory fees, room and board in the event of student medical withdrawal. The Tuition Refund Plan provides the ability to recover up to 100 percent of semester fees for medical withdrawal even after the university refund policy ceases. Complete details, including an application, can be found by visiting http://www.collegerefund.com/.
It is necessary that a current address be kept on your student records at all times. When a change/correction is required you may stop by the SAS counter and fill out a "Change of Information" card or you can send a request in writing to the SAS office.