The following are links to consumer information notices and disclosures provided in accordance with the Higher Education Opportunity Act with reauthorized the Higher Education Act of 1965, as amended. SNHU will provide a paper copy of any disclosure upon request. You may submit this written request to:
Southern New Hampshire University
One Stop Processing
2500 North River Road
Manchester, NH 03106-1045
The overall Graduation Rate provided by College Navigator tracks the progress of students who began their studies as full-time, first-time degree- or certificate-seeking students to see if they complete a degree or other award such as a certificate within 150% of "normal time" for completing the program in which they are enrolled. Additionally, per federal regulations, each university must also disclose their 4-year average Student-Right-to-Know graduation rate; SNHU’s 4-year average is 50%. Please note, however, that this graduation rate represents a small percentage of the SNHU student body, as the majority of online undergraduate students are part-time and/or continuing or transfer students.
Retention Rates provided by College Navigator measure the percentage of full-time first-time and part-time first-time students who are seeking bachelor's degrees who return to the institution to continue their studies the following fall, as reported to IPEDS. The rate for SNU is 68%. Please note, however, that this retention rate represents a small percentage of the SNHU’s student body, as the majority of our online students are part-time, continuing, transfer or graduate students.
Southern New Hampshire University (SNHU) actively seeks to protect students, agencies, and the educational system at large from potential fraud, identity theft, or other unlawful activities. For this purpose, SNHU reserves the right to request additional documentation and suspend financial aid eligibility pending the resolution of any conflicting information received during the admissions, financial aid, or registration process. Please see the Department of Education CFR 668.16 for additional information regarding fraud prevention regulations.
Professional licensure, certification, endorsement, and salary benefit requirements for educators vary from state to state and district to district. Southern New Hampshire University (SNHU) cannot guarantee licensure, certification, endorsement, or salary benefits. It is the students' responsibility to understand and comply with requirements in the state where they intend to work as an administrator or teacher. Students seeking licensure in states other than New Hampshire are solely responsible for determining whether they are eligible for licensure, and before beginning the program, confirming the precise requirements that must be satisfied to be licensed in that state. Students specifically seeking a New Hampshire certificate must meet all of the requirements, policies, and protocols included in the program approval(s) granted to Southern New Hampshire University by the State Department of Education under the auspices of School of Education and Certification Officer.
Students who successfully complete a certification program at Southern New Hampshire University may be recommended to the State of New Hampshire Board of Education for initial or secondary NH State Licensure. Students teaching in states other than New Hampshire are responsible for checking with their state board of education to determine reciprocity or other inter-state agreements between NH and their home, teaching state.
In most cases, reciprocity does not allow for an automatic transfer of initial teacher licensure from one state to another state. Requirements for educators differ from state to state, thus there may be more tests, courses, fieldwork and/or workshops that you will have to complete to be fully licensed in another state. Similarly, secondary licensure may have additional requirements depending on your state. For the most part, after processing the initial paperwork states under an interstate agreement will issue you a "temporary" license for a period of one to two years, giving you this time to complete any requirements that you may be missing. It is very important to know what the licensure requirements are for the state to which you wish to transfer your license.
Students seeking secondary NH licensure at Southern New Hampshire University are responsible for identifying the licensure requirements within their state of teacher employment.
Southern New Hampshire University does not discriminate on the basis of race, color, national origin, citizenship, religion, marital status, age, sex, sexual orientation or disability in admission to, access to, treatment in or employment in its programs and activities. The following department has been designated to handle inquiries regarding the nondiscrimination policies: Office of Human Resources and Development, Southern New Hampshire University, 2500 North River Road, Manchester, NH 03106-1045.
Students who withdraw from the university may be eligible to receive a refund according to the policy listed below that applies to their situations. This policy is also applicable to part-time undergraduate day school students.
Student accounts will be adjusted within 30 days of the notification of withdrawal.
Tuition, fees, room and board are canceled/reduced based on the following schedule for standard day school students:
Tuition and Room charges:
Fees: No refund after the first day of class.
Dining Plan 1 and Dining Plan 2 balances are refundable at 40% of remaining balance less $400. This means the balance of dollars over $400 is refundable at 40% at the end of the school year except for students transferring, graduating, or withdrawing at the end of the first semester. All remaining balances will be forfeited as of May 31. Refund requests must be received in writing at One Stop by May 31. Balances under $400 are not eligible for refund.
Undergraduate students may drop a course during the first week of a term, and the dropped course will not appear on the student's academic transcript. Undergraduate students may withdraw from courses at any time during the second through fourth week of the undergraduate term with the course grade of "W". Any withdrawals after the fourth week may only be allowed for significant conditions beyond the student's control (e.g. serious illness documented by a physician's letter), as determined and approved by COCE administration, and will be processed at no refund. Withdrawals are not permitted in the last week of class. This policy also applies to an undergraduate student taking a 16-week course.
The following policies apply to ALL students taking online or center-based face-to-face and hybrid courses.
Withdrawals from 8-week or 16-week course (all types, including online, hybrid, and face-to-face courses):
For the purpose of withdrawals, all term weeks start on Monday and end on Sunday 11:59pm EST. Holidays during the week do not impact the Sunday 11:59PM deadline.
For the purpose of withdrawals, all term weeks start on Monday and end on Sunday 11:59 pm EST. Holidays during the week do not impact the Sunday 11:59PM deadline.
Official Withdrawal Process
Withdrawals after 60 percent of the semester will only be allowed when:
In all cases, the date of withdrawal is the date the completed form is received by the Office of the University Registrar. Withdrawal from class does not reduce account charges. Credit hours for courses from which a student withdraws are included in his or her total number of credit hours. Withdrawal from a class may have an impact on financial aid and/or billing charges, especially for students who have received federal Title IV loans. Withdrawal disputes must be submitted in writing within 30 days after the end of the semester during which the student withdrew.
The exception to this policy is in the case of enrollment in SNHU-101 and SNHU-202. No student is allowed to drop or withdraw from SNHU-101 or SNHU-202 except in the case of extenuating circumstances supported by documentation. Students missing the first two sessions of SNHU-101 or SNHU-202 will not be dropped by the instructor. Students seeking to withdraw from either SNHU-101 or SNHU-202 must complete a Student-Initiated Course Withdrawal from SNHU-101/202 form that contains the signatures of their advisor and the coordinator of general education.
Withdrawal from SNHU
Students may withdraw from the university by obtaining a withdrawal form from the Office of Academic Advising. International students must obtain forms and begin the process in International Student Services. Merely ceasing to attend classes does not constitute an official withdrawal, academically or financially. Failure to file a withdrawal form with the Office of Academic Advising will result in the automatic recording of “F” grades for all courses being taken by the student. If a student is under 18 years of age, written parental consent must be received. Official date of withdrawal is the last date of class attendance as verified by an instructor. This date will be used in determining any refund. Students who withdraw from the university completely after the eighth week of the semester will receive either a “WP” or “WF” from each of their instructors. Withdrawal from a class may have an impact on financial aid and/or billing charges, especially for students who have received federal Title IV loans.
No adjustments to account balances will be made; nor will withdrawal disputes be considered after 30 days from the end of the semester during which the student withdrew.
While Southern New Hampshire University does not measure student participation in courses past day 7 of the term, participation in courses and completion of assignments are two critical components to student success. Students who use financial aid and fail all courses in a term will be reviewed for participation. Students who cease participation in graded activities before the midpoint of the term will be classified as receiving an “unearned F” and a recalculation of their Financial Aid eligibility will be conducted based on their last date of attendance. The last date of attendance is defined as the last time the student participated in a graded activity within the course. This recalculation may result in a balance owing and could place future financial aid funding and registration at risk.
University Initiated Withdrawals
Students who are taking Online or hybrid course(s) will be withdrawn for non-participation during the first week of the term. Participation is determined within Blackboard by posting on a graded module one discussion board within the first week of the course. Students who do not participate during the first week forfeit their rights to be reinstated into the course. Both the faculty member and the Online administration will make a good faith effort to contact students before withdrawing them by sending an email from their SNHU email address to the student's SNHU email address.
The university reserves the right to withdraw students who fail to meet financial or academic obligations or who, because of misconduct, disrupt the academic process.
Student Initiated Withdrawals
Students may drop a course during the first week of a term, and the dropped course will not appear on the student's academic transcript. Students may withdraw from courses at any time during the second through fourth week of the undergraduate term or the second through sixth week of the graduate term with the course grade of "W". Any withdrawals after the fourth week (undergraduate) or the sixth week (graduate) may only be allowed for significant conditions beyond the student's control (e.g. serious illness documented by a physician's letter), and must be approved by the academic advisor. Withdrawals are not permitted, under any circumstance, in the last week of any term. This policy also applies to an undergraduate student taking a 16-week course.
All withdrawals must be submitted online via the COCE withdrawal form (COCE Course Withdrawal). No paper withdrawal forms or emails will be accepted. In all cases, the effective date of withdrawal is based on receipt of the official, completed form. For the purpose of withdrawals, term weeks start on Mondays and end on Sundays.
Merely ceasing to attend classes does not constitute an official withdrawal for academic or financial reasons. Any student who has not officially been withdrawn from a course will automatically be assigned a grade of "F" for said course, and be responsible for full tuition and any accompanying fees.
When a student withdraws from a course, a course grade of "W" is issued. The course will show up as 3 credits attempted but zero credits earned in your academic records. This could have implications in terms of your Satisfactory Academic Progress or your Scholastic Standing with SNHU. Students who do not maintain Satisfactory Academic Progress will experience an impact on Financial Aid eligibility. Withdrawal from a course will likely impact eligibility for financial aid for the current term as well as future terms. Student should discuss these concerns with their academic advisor.
Ongoing participation in courses and completion of assignments are two critical components to student success. The institution does not monitor attendance and withdraw students who stop participating, but students who use financial aid and fail all courses within a term will be reviewed for participation. Students who cease participation in graded activities before the midpoint of the term are classified as an "unofficial withdrawal" and may result in an adjustment of their Financial Aid. The last date of participation is defined as the last day the student participated in a graded activity within the course. This recalculation may result in a balance on their account and could place students' future financial aid funding and registration at risk.
1. Student will notify/consult with Learning Coach.
2. Complete the withdrawal form located on the CfA portal.
3. Withdrawal form is electronically routed to the Chief Assessment Officer or his/her designee and the last date of attendance (LDA) will be noted on the withdrawal form.
4. Student’s status is flagged and reported as withdrawn.
a. When this process is initiated during the first two weeks of a student’s payment period:
1) If the student has engaged in even the most preliminary academic activity
2) Return to Title IV calculation will be completed is a student does not engage with their coach within these first two weeks:
a) Student will be dropped at no charge for non-participation and their aid will be cancelled
b) No R2T4 calculation will be required
5. Subsequent withdrawals after this two week period will be subject to Return to Title IV calculations based on the LDA.
The instructor initiated withdrawal operates identically to our established process for all other students with the exception of its initiation by the Learning Coach and subsequent notification to the student that this action was taken. Initiated by the Learning Coach when there is no recorded academic activity in any three week period during a student’s term, the process involves these steps:
1. Withdrawal form is electronically routed to the Chief Assessment Officer or his/her designee and the last date of attendance (LDA) will be noted on the withdrawal form.
2. Student’s status is flagged and reported as withdrawn.
3. When this process is initiated during the first two weeks of a student’s payment period:
a) If the student has engaged in even the most preliminary academic activity
3) Return to Title IV calculation will be completed is a student does not engage with their coach within these first two weeks:
c) Student will be dropped at no charge for non-participation and their aid will be cancelled
d) No R2T4 calculation will be required
4. If the student has engaged in even the most preliminary academic activity, a Return to Title IV calculation will be completed and a subsequent post-withdrawal disbursement will be generated
5. This data is available to our primary student system and can be assessed by your financial aid processes currently in place.