Southern New Hampshire University strives at all times to provide the highest quality of service and the best student experience possible. In the event that you have a serious complaint against the University, we wish to make you aware of the appropriate processes to follow.
The U.S. Department of Education requires institutions offering distance education to provide enrolled and prospective students with contact information of the state agency or agencies that handle complaints against postsecondary institutions offering distance learning within that state. Many of the outside agencies will require that all institutional procedures be followed before the concern will be considered. Before contacting one of these agencies, Southern New Hampshire University encourages students to inform the University of their Complaints first. We are eager to listen to you and resolve the issues.
The New Hampshire Department of Education, Division of Higher Education, Higher Education Commission has authorized the University to offer associate, baccalaureate, masters, and doctoral degrees. Information regarding the New Hampshire Department of Education, Division of Higher Education, Higher Education Commission complaint process can be found on their website: http://education.nh.gov/highered/.
Southern New Hampshire University is accredited by the New England Association of Schools and Colleges (NEASC). Information regarding the NEASC complaint process can be found on their website: http://neasc.org/.
Individual state agency contact information