Can I Help You? The Changing Human Face of Customer Service
Customer service representatives face dramatically higher expectations at a time when 81% of marketers are looking to compete primarily on the basis of customer experience.* This SNHU e-book reveals how a once-overlooked workforce has become a powerful source of competitive advantage, with expert insights that include:
- Complex new skillsets in an era of multichannel service
- Customer expectations for empowered, educated representatives
- Five technology questions for a better customer journey
To download this SNHU e-book, simply complete our request form.
*Source: “Key Findings from the Gartner Customer Experience Survey,” Gartner, Inc., 2018.