Workforce Partnerships

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Can I Help You? The Changing Human Face of Customer Service

Customer service representatives face dramatically higher expectations at a time when 81% of marketers are looking to compete primarily on the basis of customer experience.* This SNHU e-book reveals how a once-overlooked workforce has become a powerful source of competitive advantage, with expert insights that include:

  • Complex new skillsets in an era of multichannel service
  • Customer expectations for empowered, educated representatives
  • Five technology questions for a better customer journey

To download this SNHU e-book, simply complete our request form.

*Source: “Key Findings from the Gartner Customer Experience Survey,” Gartner, Inc., 2018. 

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