Prior to joining Southern New Hampshire University as an Assistant Professor and eLearning Library, Brian Ryckman served as a Reference and Instructional Librarian at Nova Southeastern University. During his time at Nova, Ryckman found that library technology was an increasingly important area of focus. He offered specialized instruction in EndNote software and APA citation style, and frequently created online tutorials, help sheets, and library guides using platforms like Libguides and WordPress. Ryckman also served on several committees at Nova, including the Online Media Committee and Website Redesign Committee.
Before joining Nova Southeastern University, Ryckman was the Library Director for Baker College of Owosso, where he was provided leadership and vision for library and campus projects. Ryckman devised and oversaw student-learning outcomes for library instruction sessions, and used his expertise to oversee the collection department and its budget.
Ryckman has also served as an Off-Campus Librarian for Central Michigan University, an Assistant Librarian for Grand Valley State University, and a Reference Librarian, once again for Baker College. He obtained his Master of Library Science degree from Wayne State University in 2006, and his Bachelor of Arts degree in French from Western Michigan University in 2001.
Chris Cooper has worked at the Shapiro Library since 2005 and in his current role as digital initiatives librarian since 2011. He manages the university’s digital repository, the Academic Archive, and also works with the university’s physical archives. Prior to coming to SNHU, Cooper held positions at Bates College and in the Art History Department at University of Massachusetts, Amherst.
Cooper majored in Art History and received his Bachelor of Arts from Bates College, his Master of Arts with a 20th Century American and European Art specialization, and his MSLIS from Syracuse University.
Cooper has done presentations including “Current Generation Video Games and Consoles,” “E-Books at the Shapiro Library,” and “Kindles at the Shapiro Library.” He is a member of the American Library Association and New England Library Association.
Jefferson has worked at the Shapiro Library since 2014 as an access services librarian and instructor, having previously been the user services librarian at Milligan College.
Harbin Received his Bachelor of Arts in English at Milligan College, Tenn. and his Master of Science in Library Science from The Catholic University of America, Washington D.C.
Professional memberships include the Association of College and Research Libraries and the American Library Association.
Jennifer joined SNHU in 2013 as an emerging technology and systems librarian. Harris provides leadership in building staff awareness of new and emerging technologies to improve library services and workflows. This faculty-rank position provides oversight and planning for library systems.
Prior to SNHU, Harris was the systems administrator and teaching librarian at Mercyhurst University where she managed the library’s systems and served as an information literacy instructor.
Harris received her Bachelor of Arts in English from Edinboro University of Pennsylvania and her Masters of Science in Library Science from Clarion University of Pennsylvania.
Harris is a book reviewer for Library Journal where she writes reviews in both print and in eBook format, on topics including science fiction, literature, history, religion, and political science.
Joshua joined SNHU in 2015 as an information literacy and assessment librarian and assistant professor. He previously held the position of information literacy librarian at Western New England University’s D’Amour Library.
Becker received Bachelor of Arts degrees in English and History from the University of Massachusetts-Amherst, a Master of Arts in Teaching from Boston University, and a Master of Library and Information Science from University of Illinois at Urbana-Champaign, Urbana, Illinois.
Becker’s presentations include ACRL (Association of College and Research Libraries) 2013 Biennial Conference. Moderated Roundtable Discussion: Partnering with Faculty in a Student’s Major: Successfully Promoting IL Instruction in the Disciplines.
Professional memberships include American Library Association and American College and Research Libraries.
Karin Heffernan joined SNHU in early 2016, bringing with her over a decade of library experience. Most recently serving as a Reference and Instruction Librarian at the respected Danforth Library at New England College in Henniker, NH, Heffernan also spent time as a Library Assistant at Proctor Academy’s Lovejoy Library in Andover, NH.
Heffernan holds degrees from a number of institutions, including a BA from Middlebury College, a Master of Library and Information Science from the University of Rhode Island GSLIS, and a Master of Education from the Harvard Graduate School of Education.
Over the years, Heffernan has been active within a variety of extracurricular fields, including athletics, performing arts, event planning, and volunteer work. Even before holding a formal role, Heffernan spent years volunteering with the Tracy Memorial Library in New London, NH, designing and teaching a wide variety of programs designed to engage both children and adults.
Sandhya joined SNHU in 2015 as an electronic resources librarian and assistant professor. Prior to SNHU, Srivastava was the serials/electronic resources librarian at the College of New Rochelle.
Srivastava received a Bachelor of Arts in Economics and Mathematics from New York University, a Master of Science in Applied Mathematics and Operations Research from Stony Brook University and a Master of Science in Library and Information Studies from Queens College.
Professional memberships include American Library Association and Association for Library Collections and Technical Services.
Reference and Instruction Librarian and Assistant Professor Shana Chartier joins SNHU with over five years of experience in campus libraries. Since 2012, she has served as an education resource librarian for Rivier University in Nashua, NH. Prior to that, she spent a year at Rasmussen College as a campus librarian.
Chartier has literary knowledge that goes far beyond the library. She is a published author, and her debut novel "Past Lives" was published in November, 2015. She also has extensive experience producing web content, including social media and blog postings. Among other things, she has produced guest blog posts on parenting for "The Today Show" and written several pieces for the Chicago Examiner.
Chartier earned a B.A. in Political Science from The University of New Hampshire in 2008, as well as an M.S. in Library and Information Science from Simmons College in 2010.
Steve Robichaud has served as the Technical Services Librarian at Shapiro Library since 2008. He previously held positions at Clemson University and Fitchburg State University. He received his BA from Fitchburg State University and his MLIS from Simmons College.
Robichaud oversees the daily operations of the Technical Services Department, including acquisitions, cataloging, government documents, periodicals and the physical processing of library materials.
Trisha has worked at the Shapiro Library since 2014 and has been embedded in the College of Online and Continuing Education since July 2017. She focuses on integrating Shapiro Library resources and principles of information literacy into the SNHU curriculum and supporting student success with research processes. Prevett also teaches general education courses for the College of Online and Continuing Education. Prior to 2014, Prevett was a Reference Librarian at Nova Southeastern University. Prevett received her Bachelor of Arts in English/Secondary Education from Merrimack College and her Master of Library Science and Information Studies with a concentration in Information Literacy from the University of Rhode Island. Professional affiliations include: the American Libraries Association, Association of College & Research Libraries Distance Learning and Instruction Section and EDUCAUSE.
William Mayer joined SNHU following several years serving as the Executive for Research Services of the National Archives in Washington, DC. During his time at the National Archives, Mayer was responsible for the custody and stewardship of all permanent records and related documents and artifacts of over 275 Federal agencies. He was directly responsible for 14 archival facilities across the United States, and provided executive-level support for over 650 staff members nationwide.
Prior to his time at the National Archives, Mayer served as the University Library for American University, also located in Washington, DC. There, he was responsible for all library-based operations, including computing and discovery systems, administrative services, information access and delivery, collections, and more. He brings with him a wealth of experience running a library at the university level, and, during his time at American University, succeeded in raising the profile of the library and achieving significant collection growth.
Mayer’s library experience extends further back to include time spent as an Associate University Librarian at George Washington University, as a Systems Librarian for Public Services for the Washington Research Library Consortium, as an Access Services Manager for the Harvard University Libraries, and through multiple roles at the MIT Libraries. All told, Mayer brings nearly three decades of library administration experience to bear for SNHU.
Mayer earned his Master of Library Science from the Graduate School of Library and Information Science at Simmons College in Boston. His undergraduate degree from the University of Washington is in English Literature.