Last Updated: August 27, 2020
Our Sites are not intended for use by any individuals under 13 years of age. If you are a minor between the ages of 13 and 18, you may use our Sites only in conjunction with your parent, legal guardian or other responsible adult. Any other use by minors is strictly prohibited.
As an educational institution and employer, SNHU maintains records for our past, present and prospective students and employees. SNHU also has business relationships with community, educational and workplace partners and, as such, maintains records for the individuals we work with through those partnerships. Information, including personal information, is collected by SNHU in a variety of ways at different points in an individual’s interaction with the institution for many different purposes. The following sections describe in more detail the types of information we hold, and how we may collect and use that information.
The information collected, stored and processed by SNHU may include:
The above list is not exhaustive but we hope it will help you better understand the general types of information we collect. The exact information we collect, store and process about you will depend on your relationship with us. Not all types of information are collected on all individuals.
We generally collect information two ways, (1) when you voluntarily provide it to us, and (2) automatically when you visit or use our Sites.
You voluntarily provide information to us when you choose to use the webforms, electronic applications, chat functions and other online communication tools available through our Sites, and when you choose to disclose information through your interactions with our student advisors, admission and financial aid personnel and other authorized SNHU representatives conducting university business.
Web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) are electronic files (code) that permit us, for example, to count users who have visited certain pages and for other related website statistics (for example, understanding the popularity of certain website content).
When you interact with any SNHU page or account on a social media platform, such as Facebook, Twitter, Instagram, LinkedIn, Tumblr, YouTube, or Pinterest, when you use a third-party platform’s social login to our properties, or when you use webforms on those platforms, we may collect the public information that you make available on those platforms in accordance with those platforms’ respective policies. In addition, we sometimes collect personal information about you from third party sources such as our service providers and partners that have obtained your personal information through their own data collection practices (for example, if you sign up directly with that third party for their service). Some third parties that provide information to us may also share your information with other parties. Please be sure to read these parties’ respective privacy policies to understand their data collection practices, including how they may use the information they collect from you and your options to manage the data that is shared by them.
To the extent permitted by applicable law, we may use, process, transfer and store information about individuals in an anonymous (or pseudonymous) and aggregated manner. We may combine personal information with other information collected online and offline, including information from third party sources. We may also use information in other ways with consent. By using our Sites and services, you agree that we are licensed to collect, use, share and store anonymized (or pseudonymised) aggregated data collected through our Sites and services for benchmarking, analytics, research, reporting, machine learning and other business purposes.
To the extent permitted by applicable law, we may collect data in an automated manner and make automated decisions, including machine learning algorithms, about individual users of SNHU educational programs, our Sites and services in order to provide or optimize our offerings, for security and analytics purposes and for other lawful purposes.
Broadly speaking, your personal information will be used by us for the purpose of contacting you regarding information that you have requested, in conjunction with aggregated information and cookies, and/or for improving our education and other services, our marketing, and our Sites. We may store your information for the purpose of communicating with you about the educational programs and services offered by our university and send you updates if and when they become available. We also use the information we collect for purposes of administering our educational programs and conducting other university business, to provide services to our students, partners and employees, and to make other products and services available to individuals within the SNHU community. Occasionally, we may also use the information we collect to notify you about important changes to our Sites or services, new services, educational programs and related offers we think you will find valuable.
Some more specific examples of how we may use your information include:
Most of SNHU’s collection and processing of personal information will fall under one or more of the following categories, depending on your relationship (past and present) with SNHU:
There are some instances where the collection and processing of personal information will be pursuant to other lawful bases.
At SNHU, we believe in maintaining a lifelong relationship with our SNHU community members. As such, unless otherwise required by applicable law, we typically will maintain a record for you. To opt-out of marketing related e-mail communications, you can visit our Subscription Center.
SNHU does not sell personal information to outside parties for their commercial use. However, we may share information with third-parties, including our service providers, partners and affiliates, as follows:
We may share your personal information with our workplace, community and educational partners for the purposes of administering programs and services, such as:
To protect personal information from unauthorized access, use and disclosure, SNHU maintains an information security program and employs reasonable and appropriate physical, administrative and technical safeguards. SNHU performs periodic risk assessments of its information security program and prioritizes remediation of identified security vulnerabilities. However, we cannot guarantee that unauthorized access, use or loss will never occur.
If you interact with our Sites and services while physically located in the EEA/CH you may have one or more of the following additional rights under the GDPR:
If you no longer wish to receive marketing related email communications from SNHU please visit our Subscription Center.
For other privacy related inquiries, please write to us at:
Southern New Hampshire University
2500 North River Road
Manchester, New Hampshire 03106
Attn: Privacy at SNHU