A training needs analysis helps L&D leaders identify the skills that most impact the company mission, the skills gaps in their company, the current programs that are working and the new programs that need to be developed.
The latest data on the U.S. job market reveals a troubling employment gap in “middle skills” jobs – those requiring more than a high school diploma but less than a four-year college degree. These jobs not only represent the fastest-growing segment of the workforce, but key industries count on them. The good news: Online education can help.
A recent ebook features industry leaders describing how to keep up with the new skills your customer service representatives must have in the age of automation, AI and self-service.
