August 8, 2018
In 2008, Pixar's John Lasseter told the "Los Angeles Times" that "Quality is the best business plan of all."
Continual quality control and improvement are at the heart of management systems like Total Quality Management (TQM), which began as total quality control in the mid-1950s, wrote Jim Folaron in the American Society of Quality's (ASQ) in "Six Sigma Forum Magazine" in 2003.
It was from TQM and earlier quality initiatives that Six Sigma evolved. According to him, "What is new, and what makes Six Sigma so powerful, is the combination of these elements with a rigorous, disciplined approach and well-publicized, proven business successes."
If you've spent time in a business, management or other professional or educational setting within the past two decades, you may have encountered this particular approach. But what exactly is the Six Sigma concept?
"(Six Sigma) a data-driven, disciplined, structured problem-solving philosophy and strategy (along with an associated set of tools) used primarily to improve processes," said Lisa Hayes, adjunct faculty at Southern New Hampshire University.
The lowercase Greek letter sigma, σ, represents the standard deviation or amount of variability. "Every process that produces something, whether you're baking a cake or making a product in a factory, is going to have some level of variation," Hayes said. "Six Sigma is an attempt to analyze the process, figure out where the variation, error, waste, or defect is coming from, and then eventually minimize or eliminate it."
"A company's performance is measured by the sigma level of their business processes. Traditionally companies accepted three or four sigma performance levels as the norm," wrote Thomas Pyzdek and Paul Keller in "The Six Sigma Handbook: A Complete Guide for Green Belts, Black Belts, and Managers at All Levels." The higher the sigma level, the lower the error rate. And a lower error rate translates into improved efficiency and value for customers, which in turn benefits the bottom line of the business or organization.
With that basic definition down, here are six other things you should know about Six Sigma.
"Six Sigma was introduced by Motorola in the 1980s as a response to poor quality," Hayes said. So, Motorola's CEO at the time "started the company on the quality path known as Six Sigma ... using Six Sigma, Motorola became known as a quality leader and a profit leader," wrote Pyzdek and Keller.
In the mid-1990s, GE's Welch implemented Six Sigma quality control "as a business-building strategy," wrote Gregory H. Watson in "Six Sigma Forum Magazine" in 2001.
According to Watson, the GE Six Sigma initiative "was the final stage in the sequence of improvement initiatives that [Welch] championed as CEO" and it helped him attain his "current icon-like position as the global spokesman for Six Sigma."
Today, companies and organizations around the world have implemented Six Sigma initiatives. In 2009, 82 percent of Fortune 100 companies reported using Six Sigma, according to ASQ.
The first is DMAIC, a multi-step problem-solving process for improving an existing business process. According to iSixSigma, which publishes regularly on process improvement methodologies, the five phases of the DMAIC process are:
Per ASQ, "While DMAIC is not the only Six Sigma methodology in use, it is certainly the most widely adopted and recognized." The other main Six Sigma methodology is DMADV, used for creating new or completely different products, services, or processes, according to iSixSigma. The five DMADV phases are:
Six Sigma certification programs, each with their own requirements and criteria, are offered by professional associations, colleges and universities, and training organizations.
You can get certified at various Six Sigma levels, known as belts:
ASQ identifies additional levels, including Six Sigma White Belt (team members with an awareness of Six Sigma concepts), plus Champions and Executives (leaders who "set the direction for selecting and deploying projects").
Although most closely associated with manufacturing processes, Six Sigma can be applied across a range of industries.
"It doesn't matter what type of an organization it is," said Hayes. "It's very commonly used in business settings for quality management, but it's more of a cultural mindset. If you can collect data, measure and analyze it, you can really use this method for any kind of problem solving."
According to iSixSigma and Hayes, industries using Six Sigma include:
And a sampling of job titles preferring or requiring Six Sigma knowledge or certification include:
OK, so now you have a grasp of the Six Sigma methodology, but what is Lean Six Sigma? Lean Six Sigma combines lean manufacturing or production with Six Sigma's focus on eliminating variation.
"The concept behind Lean is that customers should only pay for what's valuable to them. Anything that doesn't add value to the customer should be eliminated because it's waste," according to Hayes.
"Lean uses many of the same tools as Six Sigma to eliminate waste, so it goes hand in hand with classical Six Sigma, which focuses on eliminating variation in the output, which is another kind of waste," she said.
Today, "the Lean Six Sigma methodology is practiced by tens of thousands of professionals worldwide," according to the International Society of Six Sigma Professionals.
Six Sigma education, training, or certification "does add to your resume," said Hayes, "especially in the manufacturing environment but also in the service industries. Six Sigma is so prevalent in industry nowadays that having a background in Six Sigma principles, processes, and tools does help your career path."
It can also result in a salary bump. Based its 2017 annual Quality Progress Salary Survey, ASQ reports that Six Sigma training is a way to increase salary for "those new to quality or for those who haven't pursued certification." The gap between those with Six Sigma certification and those without also indicates that certification can have a significant effect on salary.
While Six Sigma training for leadership and employees is a significant investment of time and money, the result is "that you have a common language, and that language is 'Show me the data.' It's not about opinion, history, or anecdote. Instead, it's data-driven," she said. The increased availability of data today means there are more opportunities to leverage Six Sigma across a range of industries.
Finally, a benefit of Six Sigma is the signaling that results from certification or training. "Your customers know that as a Six Sigma organization, your intention is to produce defect-free products or services. For many businesses and organizations, that's worth the investment, which is why GE and others have been so keen on the process for so long."
Heather Marr is a marketing and student recruitment specialist in higher education. Follow her on Twitter @Haf0577Marr or connect on LinkedIn.
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