Campus Complaint Process

Southern New Hampshire University (SNHU) is committed to delivering the highest quality of service and ensuring the best student experience possible. In the event that you have a serious complaint against the University, we want to ensure you are fully informed of the appropriate processes to address and resolve your concerns. Please follow the steps below to file a complaint with the University:

1. Informal Resolution - Contact the relevant faculty member, academic advisor, or department associated with the concern. Many issues can be resolved informally through open communication.
2. Formal Complaint Submission - If the concern is not resolved informally or involves an allegation of discrimination, students may submit a formal complaint using the designated form or contact listed below:
   • Grade Disputes and Appeals
   • Discrimination
   • Title IX - Sexual Misconduct
   • Accessibility
   • Crime Reporting
3. Review and Resolution - SNHU will review the complaint promptly and provide a written response, including the outcome and any further actions required, within a reasonable timeframe.

Concerns should be reported as soon as possible after the event occurs. If a student has exhausted all institutional grievance procedures and any related appeals and still feels the issue remains unresolved, the student may escalate the issue to New Hampshire Department of Education, Division of Higher Education.

Accreditation Complaint Process

• SNHU is accredited by the New England Commission of Higher Education (NECHE). If the issue pertains to the institution’s accreditation standards, please review the Comments and Complaints Criteria. For guidance on filling either a Public Comment or Complaint, email info@neche.org.