From HR to the C-Suite: What it Takes to become CHRO
Idea in brief:
A scan of job descriptions to identify the skills needed for a Chief Human Resources Officer. This will help a manager- or director-level leader in talent development who is navigating a career path toward the CHRO role.
In its earliest days, the Chief Human Resources Officer (CHRO) role was considered a high-level director of human resources, more concerned with hiring and firing than other aspects of a business.
Until recently, not many companies even had this role. One of the earliest mentions of a CHRO is at Xerox in 1985.
Economic shifts are changing that. Competition is increasingly based on innovation and the intellectual firepower inside a company. Businesses are learning that HR needs to move beyond recruiting, compensation and resolving disputes.
Instead HR needs to focus on more complex people-focused strategies such as improving retention, engagement, brand and, ultimately, company revenue. That requires a C-level executive responsible for shaping the company culture. Some organizations even call the CHRO role the chief people officer.
While the growing importance of the CHRO sounds like good news for HR employees interested in the C-suite, there is a catch. Many CHROs hired in the last decade didn’t take traditional routes up the HR ladder.
According to a survey of Fortune 100 CHROs by Russell Reynolds Associates, a majority did stints in other functions such as finance or sales, and “skipped” rungs like divisional head of HR. More than a third had worked an international assignment.
During the economic recovery, leaders wanted to power company growth by aligning business strategy and people strategy. They did this by finding innovative people who could excel in the CHRO job, no matter where they happened to work.
“CEOs and CFOs were starting to look at their people strategy and starting to challenge, ‘Where are the people who can execute this?’” Verity Creedy, of global HR consulting firm DDI, told Quartz at Work. Often they decided to look outside of HR.
One famous example of this trend is the promotion in 2014 of Kathleen Hogan to chief people officer of Microsoft from VP of Worldwide Services, which oversees customer services.
The manager-level and director-level HR professional
If CHRO candidates are being pulled from different areas of a company, how can a human resource manager or HR director with experience in talent management make sure they’re on the right track for a CHRO position?
According to the Bureau of Labor Statistics, human resources managers are the link between employees and a company’s management. They handle hiring and recruitment, deal with staffing issues and oversee benefits programs.
Interestingly, that last responsibility is more likely to propel a human resources manager to the C-suite than good people skills. While companies place value on people management, the skills that earn the highest salaries for CHROs are less about managing individual employees and more about managing the programs that affect a company’s entire workforce.
According to Payscale, the skills that have the most impact on salary for a CHRO are organizational development, strategic planning and benefits and compensation.
On the other hand, employee relations and labor relations skills don’t improve a CHRO’s salary. Other employees in human resources are expected to handle employee issues. The CHRO is responsible for higher-order strategy, as well as the tricky work of developing benefits programs.
The many roads to the CHRO role
PayScale data also shows that some CHROs were previously in other senior HR roles, like vice president or senior vice president of human resources.
But there’s not a single well-traveled path to the CHRO’s office. Anyone with planning skills, vision and a strong business operations background has an opportunity to advance in this field.
What are companies looking for in a CHRO? A review of job descriptions shows that companies want a CHRO who can translate the company’s business objectives into a complete HR plan.
The CHRO’s primary job is to advise senior leadership on human resource strategy. They should understand employment law. They should also be able to make recommendations about compensation and benefits.
CHRO job descriptions or job ads most often seek candidates capable of the following:
- Creating a work culture based on an organization’s values
- Developing and implementing policies, procedures and programs
- Building human resource strategies, including recruitment and succession planning
- Coaching and counseling both employees and management
- Developing compensation structure
- Change management
- A thorough understanding of federal and state law
In short, the CHRO owns the company’s people strategies.
Dominic Barton of McKinsey & Co., who co-authored the book Talent Wins, believes the CHRO is one of the most important executives. He feels the CHRO should join the Chief Financial Officer as one of the two most important advisors to the CEO.
“To be a good business leader, you need to understand HR,” Barton said in an interview. “I hope we’ll see more CEOs coming from the HR function, and we’ll see more line leaders spending time in HR. There has to be a transformation there.”
Making your own path to the CHRO’s office
Leadership in human resources can be both universal and unpredictable. It’s universal because nearly every company has an HR department that deals with the same things: hiring, firing, benefits and employment law.
It’s unpredictable because people are a company’s X-factor. Each company will require a unique group of people to achieve its vision. For example, CHROs in different companies will arrive at different responses to common challenges:
- Is our company’s diversity and inclusion program actually inclusive?
- Could our corporate social responsibility program do more to involve our employees?
- Is our employer brand helping to drive company revenue?
Because an organization needs a CHRO who can deal with whatever personnel issue arises, companies often hire from other industries when it comes time to choose a CHRO.
“More companies today want HR leaders with diverse experiences that will help them make decisions in ambiguous situations,” said Diane Youden, a partner in professional services firm PricewaterhouseCoopers’ HR transformation group quoted in Workforce magazine.
Ambitious HR professionals who are at the beginning of their careers should take this into account. A tour of duty in another industry or in another operational area can broaden your experience, which improves your perspective later.
Preparing to be the chief human resources officer of the future
If your ambition is to land in the CHRO’s office, it’s important to invest in your own future. You should think about the skills you’ll need to do the job — such as organizational development, planning and strategy.
You may also want to pursue certifications. Some recent job descriptions, but not all, seek candidates who are SHRM certified.
Kathleen Hogan, who rose to be chief people officer at Microsoft after managing the company’s services division, recommends that those who want to follow in her footsteps be continuous learners.
“I am a firm believer in having a growth mindset,” she said in a USA Today interview. “Remind yourself that it’s okay to fail if you learn from your failures.”
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